Hi, I’m
Muhammad Babar Ghaznavi
Customer Service Repentative
1/58 60 Woods Ave Allawah,NSW
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Proven Customer Service Representative at BP Connect, adept in enhancing customer loyalty through empathetic complaint resolution and efficient dispute management. Skilled in retail materials management and creative problem-solving, significantly improving user experience and satisfaction. Expertise in sales support and stock management, driving repeat business and maintaining professionalism under pressure.
Overview
19
years of professional experience
Work History
BP Connect
Customer Service Representative
05.2005 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Lahore College of Technology Lahore (Pakistan)
Diploma from Heating, Air Conditioning, And Refrigeration Installation And Repair
10.1996
Skills
Retail materials management
International sales support
Stocking and replenishing
Route dispatch
Money handling abilities
Stock management
Creative problem solving
Report preparation
Sales expertise
Languages
Punjabi
Full Professional
Urdu
Native or Bilingual
Interests
Book reading ,music,and outing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
BP Connect
05.2005 - Current
Lahore College of Technology
Diploma from Heating, Air Conditioning, And Refrigeration Installation And Repair