MUHAMMAD DANISH BASHIR
Bentley,WA
Summary
To make positive contribution as a part of dynamic and well reputed organization. Bringing sound business acumen along with technical, management, decision making and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Telstra Business Centre
09.2022 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with clients to address and respond to client and partnership management issues.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Customer Service Team Lead
Aussie Broadband
11.2021 - Current
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes and emails.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Coached new team members on service techniques and provided scoring through quality assurance program
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
Site Lead
Site Services Holdings
06.2020 - 10.2021
- Managed team schedules to provide effective security coverage for building needs.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Lead team of 48 security officials in monitoring high volume of quarantine guests during peak COVID times.
- Developed work schedules for team members to maximize shift coverage.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Provided onsite training to help develop employee skills.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Retail Sales Assistant
PTCL Headquarter
01.2018 - 08.2018
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Spoke to customers in native language to increase loyalty and establish relationships.
President
Media Club- Bahria University
01.2017 - 01.2018
- Achieved under-budget and on-time project management to adhere to project goals.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Intern
AISEC GLOBAL
06.2017 - 08.2017
- Developed ads targeting specific users for key promotions.
- Planned and executed internal and external marketing events.
- Collaborated with team members to help expand marketing channels.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Helped with planning and hosting of marketing events.
- Engaged Turkish students to Pakistani culture through marketing tourism and other cultural artifacts.
- Designed dynamic posters and digital media for sales and advertising.
Experience Intern
MARCOM
06.2016 - 07.2016
- Worked on the advertisement campaign for digital broadband.
- Lead the team of interns to formulate different tag lines and arranged annual PTCL meetings.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Worked with vendors to complete projects according to schedule and specifications.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
Education
Master Of Business Administration - Marketing
02.2021
Bachelor - Business Administration
Skills
- Verbal and Written Communication
- Goal Setting
- Sales Tracking
- Decision Making
- Problem Anticipation and Resolution
- Team Leadership
Certification
Security and Crowd Control License 920218)
First Aid Course
Projects
- Masters Final Year Project: Implementation of blockchain in the hemp industry of WA.( worked on how will it be marketed to masses, how can the hemp seed be traceable, the target market audience, the target achievers graph, goal setting, advertisements for creating awareness about hemp industry and blockhain technology use)
- Bachelor Final Year Project: Services app made to help with day to day work requirements from the plumber, carpenter, and other such utilities.
Timeline
Business Relationship Manager - Telstra Business Centre
09.2022 - Current
Customer Service Team Lead - Aussie Broadband
11.2021 - Current
Site Lead - Site Services Holdings
06.2020 - 10.2021
Retail Sales Assistant - PTCL Headquarter
01.2018 - 08.2018
Intern - AISEC GLOBAL
06.2017 - 08.2017
President - Media Club- Bahria University
01.2017 - 01.2018
Experience
Intern - MARCOM
06.2016 - 07.2016
Curtin University - Master Of Business Administration, Marketing
Bahria University - Bachelor, Business Administration
Security and Crowd Control License 920218)
First Aid Course
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