Muhammad Eiqan Khan

Project: SynerTech

Situation: Assigned to support the SynerTech transformation project.

Task: Improve communication workflows, IT procurement processes, and reporting structures.

Action:

• Engaged with internal and external stakeholders to align training and communication strategies.
• Produced executive-level reports, and ensured quality standards in project performance outputs.
• Collaborated with the IT Agreement Officer to standardize procurement and contract processes.
• Analyzed IT systems and project KPIs while supporting Agile implementation across teams.

Result: Streamlined contract workflows, enhanced reporting clarity, and improved project tracking efficiency.

Project: CoreLogic

Situation: Tasked with supporting the digital product and CRM roadmap enhancement.
Task: Analyze user issues, and build test plans to support business operations and customer loyalty.
Action:

• Identified user pain points and recommended tailored digital product solutions.
• Partnered with managers and department heads to understand process inefficiencies.
• Designed CRM campaigns for B2C and B2B clients to enhance customer engagement.
• Contributed to software testing through structured test cases and feedback loops.

Result: Improved user satisfaction, and supported multiple successful product release cycles.

Project: Inside the Bank

Situation: I participated in a cross-functional internship at the head office.
Task: Assist in daily operations while identifying areas for efficiency improvement.
Action:

• Supported metadata consolidation as part of a data governance project.
• Assisted frontline teams in distribution, sales, and customer service tasks.
• Flagged operational inefficiencies and suggested actionable improvement steps.
• Ensured compliance with regulatory and ethical standards.

Result: Gained hands-on experience in banking operations and contributed to internal audits.