Muhammad F. Ghumman
Coconut Grove,NT
Summary
Versatile professional accomplished in coordinating programs and leading independent projects. Skilled in reviewing and improving office processes to reduce errors and inefficiencies. Collaborative team player with strong communication and time management abilities.
Overview
7
7
years of professional experience
Work History
Verification and Screening Advisor
bet365
Berrimah, NT
06.2023 - Current
- Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
- Created reports based on analysis of data collected during verification process.
- Implemented process improvements to enhance efficiency and accuracy of accounts verification.
- Navigated through multiple online systems to obtain documentation.
- Participated in audits and quality assurance activities related to accounts verification.
- Updated internal systems with accurate information regarding customer data verification processes.
- Maintained confidentiality of sensitive information related to customer identity and account activity.
- Evaluated customer accounts to detect suspicious activities or potential fraud cases.
- Performed research on customers using public records and online databases.
Customer Service Advisor
bet365
Berrimah, NT
03.2022 - 06.2023
- Conferred with customers by telephone, email and live chat to provide information about products or services.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
- Ensured compliance with company policies and procedures when interacting with customers.
- Utilized job-related softwares to prepare change of records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collected deposits or payments and arranged for billing.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Area Manager of Operations
Pizza Fellas Inc.
Melbourne, VIC
11.2017 - 12.2021
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Delegated work to staff, setting priorities and goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted testing of software and systems to ensure quality and reliability.
- Recruited and trained employees to enable adherence to common standards and procedures.
Education
Advance Diploma of Project And Program Managment -
International House Business College
Darwin, NT09-2023
MBA - Business Administration
Holmes Institue
Melbourne03-2021
Skills
- Administrative support
- Stakeholder Engagement and Communication
- Document Management and Proofreading
- Record Management
- Organizational and Time Management
- Proactive and enthusiastic teamwork
- Adaptability in fast-paced environments
- Proficiency in the Microsoft Office Suite
- Quick learning of new systems
- Attention to detail
References
References available upon request.
Timeline
Verification and Screening Advisor
bet365
06.2023 - Current
Customer Service Advisor
bet365
03.2022 - 06.2023
Area Manager of Operations
Pizza Fellas Inc.
11.2017 - 12.2021
Advance Diploma of Project And Program Managment -
International House Business College
MBA - Business Administration
Holmes Institue
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