Muhammad Fareez Bin Bakar
Dulwich Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Deliver Partner
Uber
03.2022 - Current
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
- Developed strong relationships with clients through consistent communication and excellent service.
Customer Service Officer
Datacom
09.2021 - 02.2022
- Received inbound call about Service NSW product
- Project under Service NSW regarding Covid19 general enquiry
- Resolved customer issues in an efficient and timely manner
- Provided customer service in a courteous and professional manner
- Answered phone with positive attitude and asked questions to better understand customer needs.
Cleaner
Decode Construction
10.2019 - 10.2020
- Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces
- Emptied trash cans, replaced liners, and disposed of waste in designated receptacles
- Sanitized kitchen area including countertops, sinks, microwaves and refrigerators
- Maintained construction site cleanliness by removing debris from the premises on a daily basis
- Performed regular maintenance on cleaning tools and equipment such as mops and vacuums
- Followed safety procedures when using hazardous chemicals to avoid any potential risks or accidents.
Education
Bachelor of Arts - Journalism, Broadcast
High School Diploma -
Skills
- Call Documentation
- Inbound Call Management
- Site Cleaning and Organization
- Attention to Detail
- Dependable and Responsible
- Microsoft Word
- Flexible and Adaptable
- Multitasking
Languages
Malay
Native or Bilingual
English
Native or Bilingual
Timeline
Deliver Partner - Uber
03.2022 - Current
Customer Service Officer - Datacom
09.2021 - 02.2022
Cleaner - Decode Construction
10.2019 - 10.2020
City University - Bachelor of Arts, Journalism, Broadcast
Kuala Lumpur Metropolitan University - High School Diploma,
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