Muhammad Farrukh Khan
Perth,WA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Quest
Perth, WA
12.2021 - 01.2023
- Managed front desk operations with efficiency and professionalism in a 100+ room hotel.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Coordinated travel arrangements for employees and visitors when required.
Crew Team Member
Shisha Temple
Perth, WA
02.2019 - 08.2019
- Worked in BOH as a chef & FOH as a cashier.
- I used to organize places to keep work efficient and consistent.
- Assisted guests, including offering personable greetings and taking orders.
- Suggested, promoted, and upsold menu items, increasing sales.
- Communicated menu item information and offered suggestions to promote featured products.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Prepared all raw materials for cooking by cutting vegetables and preparing dough.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cleaned food preparation areas, and equipment.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Received and processed customer payments.
- Reviewed and resolved differences of cash drawer.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Checked identification for proof-of-age and refusing shisha sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
Duty Manager
Pizza Hut
Karachi, Sindh
12.2017 - 06.2018
- Managed a team of 15 consisting of chefs, servers, and a delivery team.
- Ensure accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware, and other materials.
- Conducted continuous reviews of FOH & BOH, procedures, and personnel to optimize processes and improve performance.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Improved staffing during busy periods restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Edith Cowan Collage
Perth, WA06-2020
High School Diploma -
College Of Tourism And Hotel Management
Karachi Pakistan10.2017
Matriculation - Computer Science
Rose Land Public School
Karachi Pakistan08.2015
Bachelors of International Hotel And Resort Management -
Edith Cowan University
Perth, WASkills
- Bilingual english & urdu
- Excellent presentation skills
- Good listener
- Problem-solving abilities
- Customer guidance and satisfaction
- Teamwork & leadership
Languages
English
Professional
Urdu
Professional
Hindi
Limited
References
References available upon request.
Timeline
Front Desk Receptionist
Quest
12.2021 - 01.2023
Crew Team Member
Shisha Temple
02.2019 - 08.2019
Duty Manager
Pizza Hut
12.2017 - 06.2018
High School Diploma -
Edith Cowan Collage
High School Diploma -
College Of Tourism And Hotel Management
Matriculation - Computer Science
Rose Land Public School
Bachelors of International Hotel And Resort Management -
Edith Cowan University
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