Muhammad Faseih Imran
Saint Ives
Summary
To peruse my career as an outstanding professional in a challenging and dynamic environment where I can nurture and boosts my skills to the utmost complementing technical knowledge with practical experience.
Overview
5
5
years of professional experience
Work History
Parabroker/Accountant
ES Finance Solutions Pty Ltd
03.2023 - Current
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
Customer Service Representative
Fish In The Family
07.2022 - 03.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Tracked customer service cases and updated service software with customer information.
- Developed and updated databases to handle customer data.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Executive
Chargrill Charlies
03.2022 - 07.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Mortgage Loan Processor
Es Finance Solutions
08.2020 - 12.2021
- We have helped clients in processing their home loans.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation
- Explained different types of loans pertaining to client situations
- Verified credit histories, personal references, and employment backgrounds for each applicant
- Reviewed and validated details of loan applications and closing documentation
Customer Service Representative
E-telequote
11.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
Days Of Awareness
09.2019 - 10.2019
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Helped underprivileged kids with their eduction.
Intern
Askari Bank
07.2019 - 09.2019
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Answered incoming telephone calls, took down messages and provided information.
Education
PTE-Academic -
Licenses & Certifications
03.2023
BBA - Economics And Finance
University of Wollongong
Wollongong, NSW12.2022
A-levels - Accouting And Finance
BeaconHouse
07.2019
Skills
- Process Automation
- Client Service
- Service Quality
- Customer Interaction
- Loan Modification
- Customer Relations
- Accounting and bookkeeping
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Punjabi
Limited Working
Timeline
Parabroker/Accountant
ES Finance Solutions Pty Ltd
03.2023 - Current
Customer Service Representative
Fish In The Family
07.2022 - 03.2023
Team Executive
Chargrill Charlies
03.2022 - 07.2022
Mortgage Loan Processor
Es Finance Solutions
08.2020 - 12.2021
Customer Service Representative
E-telequote
11.2019 - 01.2020
Volunteer
Days Of Awareness
09.2019 - 10.2019
Intern
Askari Bank
07.2019 - 09.2019
PTE-Academic -
Licenses & Certifications
BBA - Economics And Finance
University of Wollongong
A-levels - Accouting And Finance
BeaconHouse
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