Muhammad Firdhaus Bin Mohamed Ali
Seville Grove, WA,WA
Summary
Skilled in computer and TV repair, I excelled at enhancing customer satisfaction through innovative solutions and exceptional service. My expertise spans hardware replacement to software troubleshooting, complemented by strong communication skills and a commitment to continuous learning.
Overview
10
10
years of professional experience
Work History
Tour Guide
Ziyarah Tours
05.2024 - Current
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Field Service Technician
Canopy Technology Pte Ltd (Singapore)
07.2022 - 07.2023
- Repair and service Dell computers by replacing and updating it's hardwares and softwares.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Senior Technician
R-Logic International Pte Ltd (Singapore)
06.2020 - 12.2022
- Philips TV Authorized Service Centre (Singapore)
- Repair and replaced TV modules like Main and power board and also screens and back lights.
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Monitored and enforced safety measures to mitigate hazards.
- Installed new systems and parts with efficient approach.
Assistant Engineer
MG & G Technology Pte Ltd (Singapore)
02.2018 - 01.2020
- Assigned to lead a pioneer project at Singapore Changi International Airport runway 2 with implementing an "Automated Height Infringement Detection System" on all tall construction equipment.
- Designed, planned, installed and commissioned CCTV at client site.
- Assessed scope and requirements to assist with project design determinations.
- Developed cost-effective solutions for engineering challenges while maintaining high-quality standards and meeting deadlines.
- Assisted in development, design and execution of projects.
- Provided technical assistance to staff when needed.
- Assisted in the preparation of comprehensive budgets for engineering projects while monitoring expenditures to ensure adherence to financial constraints.
- Increased overall project safety by enforcing company policies and adhering to industry regulations.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Mentored junior engineers by providing constructive feedback on their work, fostering a positive learning environment within the team.
- Enhanced system reliability with thorough testing procedures and diligent attention to detail in design modifications.
- Developed comprehensive engineering documents for all projects.
- Verified construction documentation to meet client requirements and vision.
- Created detailed reports on engineering activities and findings.
- Developed and implemented procedures to verify compliance with engineering standards.
- Monitored and evaluated engineering performance to recommend improvements.
- Collaborated with other departments to facilitate successful project completion.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Conducted technical evaluations of engineering designs and test results.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
- Stayed current on industry trends and emerging technologies through participation in professional development opportunities, ensuring the continued delivery of cutting-edge engineering solutions.
- Supported senior engineers with detailed design drawings, calculations, and analysis for various engineering projects.
Assistant Engineer
NCS (Singapore)
02.2015 - 01.2018
- Assigned to maintain the ongoing project and maintenance of Gardens By The Bay Singapore.
- Assisted a pioneer project to develop a smart campus in one of Singapore education campus.
- Assessed scope and requirements to assist with project design determinations.
- Developed cost-effective solutions for engineering challenges while maintaining high-quality standards and meeting deadlines.
- Assisted in development, design and execution of projects.
- Provided technical assistance to staff when needed.
- Assisted in the preparation of comprehensive budgets for engineering projects while monitoring expenditures to ensure adherence to financial constraints.
- Increased overall project safety by enforcing company policies and adhering to industry regulations.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Mentored junior engineers by providing constructive feedback on their work, fostering a positive learning environment within the team.
- Enhanced system reliability with thorough testing procedures and diligent attention to detail in design modifications.
- Collaborated with other departments to facilitate successful project completion.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Education
ICT
Temasek Polytechnic
SingaporeElectronic Engineering
Institute of Technical Education
Singapore09.2008
Skills
*Computer Repair Skills:*
1 Hardware repair and replacement:
- Motherboard, CPU, RAM, GPU, PSU
- Hard drive, SSD, optical drive
- Power supply, cooling systems
2 Software troubleshooting and installation:
- Operating systems (Windows, Linux)
- Drivers, firmware updates
- Virus removal, malware cleaning
3 Networking and connectivity:
- Wi-Fi, Ethernet, Bluetooth
- Router, modem, switch configuration
4 Data recovery and backup:
- Hard drive recovery, cloning
- Cloud backup, external drive setup
5 Laptop repair:
- Screen replacement, keyboard repair
- Battery replacement, charging port repair
6 Desktop repair:
- CPU upgrade, RAM upgrade
- Graphics card installation
*TV Repair Skills:*
1 LCD/LED/Plasma TV repair:
- Screen replacement, panel repair
- Backlight repair, LED strip replacement
2 Smart TV troubleshooting:
- Software updates, firmware installation
- Connectivity issues (HDMI, Wi-Fi)
3 Sound system repair:
- Speaker repair, amplifier repair
- Soundbar installation
4 Picture quality issues:
- Color calibration, brightness adjustment
- Pixel repair, screen calibration
5 TV mounting and installation:
- Wall mounting, stand installation
- Cable management, setup
*General Electronics Repair Skills:*
1 Soldering and desoldering
2 Component-level repair
3 Circuit board diagnosis
4 Power supply repair
5 Troubleshooting methodologies
*Tools and Equipment:*
1 Multimeter
2 Soldering iron and station
3 Logic analyzer
4 Oscilloscope
5 Diagnostic software
6 Specialized tools (eg, Torx, Pentalobe)
*Certifications and Training:*
1 Dell Computer Certified Mac Technician
2 Manufacturer-specific training (Phillips TV)
3 ICT Certification
*Soft Skills:*
1 Communication and customer service
2 Time management and organization
3 Troubleshooting and problem-solving
4 Attention to detail
5 Adaptability and continuous learning
Timeline
Tour Guide
Ziyarah Tours
05.2024 - Current
Field Service Technician
Canopy Technology Pte Ltd (Singapore)
07.2022 - 07.2023
Senior Technician
R-Logic International Pte Ltd (Singapore)
06.2020 - 12.2022
Assistant Engineer
MG & G Technology Pte Ltd (Singapore)
02.2018 - 01.2020
Assistant Engineer
NCS (Singapore)
02.2015 - 01.2018
ICT
Temasek Polytechnic
Electronic Engineering
Institute of Technical Education
Similar Profiles
Abigail GibsonAbigail Gibson
Finance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper ToursFinance and Human Resources Specialist at Landmark Educational Tours, GoBlueTours, Juniper Tours
Priyanka DasPriyanka Das
Guia Turistica at Buggy Tours, La Palma Free tours, Hello La PalmaGuia Turistica at Buggy Tours, La Palma Free tours, Hello La Palma
BASID HAMDULEBASID HAMDULE
Head of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLPHead of Operations at NABA TOURS LLC / NABA TOURS HOLIDAYS LLP
Elizabeth TanElizabeth Tan
Volunteer at Aflame ChurchVolunteer at Aflame Church
Bing TrangBing Trang
Cafe Lunchbar Ownner Operator at Stammers TearoomCafe Lunchbar Ownner Operator at Stammers Tearoom