Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Hamza Abid

Greenacre,NSW

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize positive difference in sales and customer interaction in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Manager

Tobbaconitst
Greenacre
03.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Monitored staff performance to ensure adherence to customer service standards.

Customer Service Representative

Ozi desi resturant
Reversby
10.2023 - 12.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Warehouse Forklift Driver

food and dairy co
01.2024 - 03.2024
  • Loaded and unloaded trucks with product in a safe and timely manner.
  • Operated forklift to transport materials between loading, unloading, processing and storage areas.
  • Communicated regularly with supervisors regarding daily tasks and progress.
  • Inspected equipment for safety and reported any issues to the supervisor immediately.

Customer Service Officer

Enterprise Redspot Rental company
Mascot
01.2024 - 03.2024
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Maintained accurate records of customer interactions and transactions.

Education

FCS - Computer And Information Sciences

Punjab Group of Collages
Pakistan
12-2022

Skills

  • Sales Promotion
  • Loss Prevention
  • Friendly Customer service
  • Good english speaking
  • Forklift driver and operator
  • Skilled trainer
  • Expertise in sales
  • Employee Scheduling
  • Sales proficiency
  • Wordpress web developer

Timeline

Customer Service Manager

Tobbaconitst
03.2024 - Current

Warehouse Forklift Driver

food and dairy co
01.2024 - 03.2024

Customer Service Officer

Enterprise Redspot Rental company
01.2024 - 03.2024

Customer Service Representative

Ozi desi resturant
10.2023 - 12.2024

FCS - Computer And Information Sciences

Punjab Group of Collages
Muhammad Hamza Abid