Dedicated Customer Service Specialist providing skills to prioritize positive difference in sales and customer interaction in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Tobbaconitst
Greenacre
03.2024 - Current
Provided exceptional customer service to ensure customer satisfaction.
Developed and implemented strategies for providing excellent customer service experience.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Conducted regular training sessions for staff on new products, services, and customer service techniques.
Maintained accurate records of customers' interactions with the company in order to provide better future services.
Monitored staff performance to ensure adherence to customer service standards.
Customer Service Representative
Ozi desi resturant
Reversby
10.2023 - 12.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Forklift Driver
food and dairy co
01.2024 - 03.2024
Loaded and unloaded trucks with product in a safe and timely manner.
Operated forklift to transport materials between loading, unloading, processing and storage areas.
Communicated regularly with supervisors regarding daily tasks and progress.
Inspected equipment for safety and reported any issues to the supervisor immediately.
Customer Service Officer
Enterprise Redspot Rental company
Mascot
01.2024 - 03.2024
Provided customer service in a courteous and professional manner.
Answered customer inquiries via telephone, email and face-to-face contact.
Resolved customer issues in an efficient and timely manner.
Maintained accurate records of customer interactions and transactions.