Muhammad Hamza Khalid
Melbourne,VIC
Summary
Highly organised Concierge with a background in providing excellent customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure.
Overview
3
3
years of professional experience
Work History
Concierge
Monjon
Melbourne, Victoria
03.2023 - 10.2024
- Proficiently used building management software such as Building Link, GEO, and Outlook for daily operations.
- Utilised Excel for data entry, reporting, and creating detailed schedules and logs.
- Managed building amenities, ensuring smooth operation and upkeep for residents and guests.
- Oversaw parcel management, ensuring timely deliveries and proper handling of packages.
- Monitored and maintained building safety compliance in accordance with relevant regulations (Fire pump, water, Gas, Electricity).
- Coordinated and managed reservations for building spaces, events, and services.
- Responded promptly and effectively to emergency situations, ensuring safety and security.
- Monitored security cameras and coordinated with building security to ensure safety protocols.
- Welcomed residents and assisted with check-ins, providing information and a high level of service.
- Encouraged teamwork through strong communication and interpersonal skills.
Hotel Receptionist
Avari
Lahore, Punjab
06.2021 - 04.2022
Education
Bachelor of Science - Information Technology And Commerce
Monash University
Clayton, VIC02-2027
High School Diploma -
Cambridge O/A Levels
Lahore, Pakistan07-2022
Skills
- Front desk support
- Customer Service & Resident Relations
- Data Management
- Strong Fellowship
- Strong Communication & Time Management
- Concierge software proficiency
- Safety & Compliance
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Concierge
Monjon
03.2023 - 10.2024
Hotel Receptionist
Avari
06.2021 - 04.2022
Bachelor of Science - Information Technology And Commerce
Monash University
High School Diploma -
Cambridge O/A Levels
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