Desktop Support Technitian
Empire Technologies
11.2020 - 03.2021
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Worked with various systems, software, and peripherals, and various types of games.
- Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
- Reduced downtime with proactive system maintenance and regular software updates.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Learned and implemented new software testing procedures.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
- Implemented rigorous security measures to protect sensitive data and maintain compliance with industry regulations.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
