Muhammad Hasaan Fakhir
Geelong ,VIC
Summary
As an Independent Sales Associate, I'm driven by the desire to uphold customer satisfaction while bolstering company revenue. With a service-oriented approach and a keen understanding of market dynamics, I leverage my product expertise to ensure merchandising and sales success. Meanwhile, my dedication as a Customer Service Specialist equips me with the ability to prioritize and multitask effectively in high-pressure environments. Whether collaborating within a team or handling escalated customer support issues, I consistently strive to achieve both personal and business objectives.
Overview
8
8
years of professional experience
Work History
Stone Sales Consultant
Platinum Products
Breakwater, VIC
08.2022 - Current
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Maintained accurate records of all sales activities in the CRM system.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Purchasing Executive
Allied Pinnacle
Tullamarine, VIC
07.2018 - 07.2021
- Analyzed market trends and negotiated contracts with vendors.
- Formulated strategies for cost reduction, supplier selection, and quality assurance.
- Monitored vendor performance to ensure compliance with contractual obligations.
- Conducted research on new products and suppliers to meet changing business needs.
- Maintained accurate records of all purchases, invoices, contracts, payments.
- Generated reports on purchase orders and inventory levels for management review.
- Collaborated with cross-functional teams to determine supply chain requirements.
- Negotiated pricing agreements with suppliers based on company objectives.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Settled complex new and existing agreements or statements of work, requests for information and requests for proposals.
Sales Agent
Vivid Ads
Derrimet, VIC
02.2016 - 06.2018
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed and implemented strategies to meet sales quotas.
- Adhered to company initiatives and achieved established goals.
Education
Certificate IV Electronics - Electrician
AITT
Melbourne, VIC03-2015
Bachelor of Arts - Mass Communication
AITT
Melbourne, VIC03-2014
Skills
- Sales expertise
- Cash Handling
- Product management and pricing
- Team Cooperation
- Interpersonal Communication
- Upselling products
- CRM proficiency
- Sales closing
- Customer Service
- Business Development
- Sales Development
- Closing Techniques
- Negotiation Tactics
- Customer Success Management
- Customer retention abilities
- Customer liaison
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Afghan- Pushto
Full Professional
Timeline
Stone Sales Consultant
Platinum Products
08.2022 - Current
Purchasing Executive
Allied Pinnacle
07.2018 - 07.2021
Sales Agent
Vivid Ads
02.2016 - 06.2018
Certificate IV Electronics - Electrician
AITT
Bachelor of Arts - Mass Communication
AITT
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