Muhammad Musa
27 Minona St Fawkner ,Victoria
Summary
Motivated and customer-focused professional with strong experience in customer service, reception operations, and automotive services. Adept at handling inquiries, assisting clients with empathy, and maintaining smooth day-to-day operations. Currently pursuing a Bachelor of Information Technology at RMIT University, and seeking opportunities to further develop skills in a structured, service-oriented environment.
Overview
2
2
years of professional experience
Work History
Customer Service
Melbourne Distribution Co.
Melbourne, Victoria
07.2024 - Current
- Handled customer inquiries efficiently, ensuring timely responses to all requests.
- Managed order processing tasks, accurately entering data and tracking shipments.
- Resolved complaints by identifying root causes and providing effective solutions.
- Collaborated with different departments to streamline service delivery and improve processes.
- Built strong customer relationships through proactive communication and personalized service.
Receptionist
Tyres Campbellfield
Melbourne, Victoria
08.2023 - 06.2024
- Greet and assist customers with a professional and friendly attitude.
- Manage incoming phone calls and direct inquiries efficiently.
- Handle bookings, appointments, and daily schedules.
- Maintain front desk operations, and ensure smooth customer flow.
- Process payments and manage cash/EFTPOS transactions accurately.
- Respond to customer questions, and resolve concerns promptly.
- Manage emails, messages, and administrative tasks.
- Use advance computer systems for data entry, invoicing, and record-keeping.
Education
Bachelor of Science - Information Technology
RMIT University
Melbourne, Victoria, VICSkills
- Excellent customer service
- Strong communication skills (verbal and written)
- Reception and front desk operations
- Phone handling and call management
- Appointment scheduling and booking systems
- Time management and organization
- Problem-solving and conflict resolution
- Attention to detail
- Cash handling & EFTPOS processing
- Data entry and record keeping
- Multitasking in fast-paced environments
- Basic computer skills (Microsoft Office, email, CRM basics)
Reference
- References Available on Request
Timeline
Customer Service
Melbourne Distribution Co.
07.2024 - Current
Receptionist
Tyres Campbellfield
08.2023 - 06.2024
Bachelor of Science - Information Technology
RMIT University