Muhammad Naveed Anjum
Solutions Architect
ROUSE HILL (NSW),NSW
Summary
Detail-oriented Solutions Architect with over 17 years of extensive experience in network design, delivery, and operations across Telecom, Service Provider, and Enterprise sectors. A skilled technical leader known for establishing valuable relationships with clients, partners, and vendors. Proficient in consultative approaches to develop tailored technical solutions that consistently surpass expectations.
Overview
17
17
years of professional experience
Work History
Senior Solutions Architect - Network & Security
Secure Agility
Sydney, NSW
08.2021 - Current
- Designed Network and Security solutions using diverse vendor platforms (Cisco, Meraki, Fortinet, Palo
Alto, HPE, Sentinel One, Rubrik) covering SDWAN, SASE, WIFI, NAC, EDR, and more. - Strengthened security posture through vendor and customer engagement, aligning with ACSC recommendations.
- Led POCs, validated business requirements, and guided vendor and product selection as Technical lead.
- Created tailored responses, proposals, and quotes for Tenders, RFPs, and RFQs.
- Collaborated with clients to address various business challenges, including workshops for requirement gathering and solution presentations.
- Played pivotal role in product development lifecycle for both backend and customer-facing solutions.
- Effectively communicated complex technical concepts to business executives.
- Managed major network and security installation and upgrade projects with focus on efficient time management.
- Regularly met with clients to discuss project direction and milestones.
- Developed visual representations of network architecture for stakeholder presentations.
- Formulated migration strategies for seamless transitions between existing and future network architectures.
- Mentored team members, fostering collaboration and continuous improvement.
- Conducted research to recommend network products, services, protocols, and standards.
- Prioritized multiple projects in fast-paced environment to meet shifting deadlines.
- Collaborated with engineering to report issues, manage project deliverables, and provide status reports.
- Developed Service Definitions for standardized Network and Security products within organization.
Senior Solutions Architect
Superloop
Sydney, NSW
04.2019 - 08.2021
- Led client engagement and requirements analysis.
Articulated product features and differentiation. - Conducted in-depth product demonstrations.
Created comprehensive solution proposals, including HLD, pricing, and transition plans. - Collaborated with Products & Technical teams using Jira tickets.
- Designed solutions encompassing various technologies.
Crafted SASE and SD-WAN solutions in conjunction with Palo Alto. - Conducted POCs for multiple solutions.
Prepared tender and RFI/RFP responses with architectural recommendations. - Participated in bid/no-bid reviews.
- Provided training to enhance sales team knowledge.
Collaborated with Account Managers to achieve sales goals. - Utilized Salesforce for opportunity tracking.
Identified and mitigated solution risks as a technical lead. - Designed network topologies and testing criteria for SD-WAN products.
- Promoted cross-functional teamwork to improve customer cycle time.
- Communicated effectively with stakeholders to enhance customer outcomes.
Solutions Architect
Superloop
Sydney, NSW
2018.10 - 2019.04
- Translated business requirements into technical language and simplified explanations for executives.
- Developed solutions, responded to tenders, created proposals, cost models, and transition plans.
- Collaborated with customers, PMO, and Delivery as a technical lead to ensure smooth delivery.
- Supported sales activities with customized demonstrations and POCs.
- Worked within a cross-functional team to develop customized solutions.
- Engaged effectively with stakeholders to continually improve customer outcomes.
- Guided and influenced partners on recommended upgrades and enhancements to integrated
Customer Solutions Engineer
Macquarie Telecom Group
Sydney, NSW
07.2017 - 10.2018
- Supervised Customer projects involving Data, Voice, Video, Internet,Security & Wireless as technical lead
- Gathered and compiled customer's requirements/expectations and accordingly devised technical solution
- Created Solutions document for each project to cover scope, constraints, Service builds , configurations etc
- Planned and Managed Migrations/Cut-overs to shift customer's Data & Voice traffic onto Macquarie Network
- Designed, tested and Implemented complex network solutions - based on MPLS VPNs, BGP, OSPF, EIGRP,QOS, IPsec,L2TP, DNS,DHCP,SSL VPNs, IPsec VPNs, QOS, Redundancy via 4G, SD-WAN, SIP & firewall etc
- Being part of NPI, Participated in technical discussions and approvals of Engineering Service Designs
- Designed and tested new products/ features in lab environment
- Created, amended & updated product ESDs to incorporate high and low-level design details including but not limited to Topology diagrams, Configuration snippets, conventions, instructions etc
- Supported NOC (Tier-1) and Tier-2 engineers with troubleshooting and rectification of Core & Customer Network Issues
- Collaborated with PM/PCs, SMEs, Customers and third party contractors to ensure accurate and timely delivery
- Ensured accessibility of all the new network entities into OSS and IT systems
- Executed projects in timely fashion to meet arising requirements or deadlines
- Trained new engineers to bring them up-to speed with Standard products and conventions
Team Lead Network Provisioning
Macquarie Telecom Group
Sydney, NSW
07.2016 - 07.2017
- Managed a team of Network Provisioning engineers as technical lead in Service Delivery
- Analysed service delivery information flow E2E and created Information Collection templates to gather required information
- Created Improved processes and templates for improving delivery timelines
- Managed allocation of engineers for Simple and Complex Orders and monitored their utilisation
- Being part of NPI (New Product Intro) team, Participated in technical discussions and Reviewing and approving of Engineering designs
- Performed product testing in beta phase and created provisioning guides/templates for Provisioning Engineers
- Created ITIL based Change management requests detailing Steps, Impact, Duration & Rollback plan
- Automated workflows wherever possible in Service Delivery life-cycle
- Assisted sales team in bids and proposals from technical solution perspective
- Reviewed post delivery survey results and continuously strive to improve structure, processes and subsequently NPS
- Acted as technical point of Escalation for Network Provisioning
- Coordinated with third party contractors for standardising information flow
- Participated in technical assessment of network engineers while hiring
- Developed training plans for bringing newly hired engineers up to speed with BAU processes, conventions & Products
- Participated in Internal meetings with Pre-sales and PMs and subsequently with the Customers as lead engineer
Team Lead Network Provisioning
VERTEL
Sydney, NSW
11.2012 - 07.2016
- Managed service delivery at various transition stages such as Service design, Staging, Commissioning and testing
- Supervised bigger projects as Technical Lead within a CFT (Cross functional team)
- Performed pre-staging for all the equipment involved in a delivery like switches, Microwave links and ENTUs
- Provisioned MEF compliant Carrier Ethernet services on IP/MPLS network including E-Line, E-LAN and E-Access
- Configured Epipe, VPLS, VPRN, MPLS TE, RSVP, LDP, CSPF and FRR on Alcatel based IP/MPLS network
- Configured and managed Ether-wave services along-with Wi-Fi, IPsec VPNs & Firewall as a service through Cloud
- Performed RFC2544 testing with every new service delivery to capture Throughput, Latency and Frame Loss
- Managed Ordering and Cancellation of Ethernet services with carriers like Telstra, AAPT, and Nextgen etc
- Liaised with vendors for Hardware or Software related support
- Coordinated with the customer since start of Incident or Problem till resolution with regular updates
- Owned customer experience from ordering stage all the way through to service delivery and handover
- Managed and Implemented Core Infrastructure installation and expansions, Service changes and roll-outs
- Managed and Troubleshooted Incidents, Problems and changes following ITIL based Change Management
- Ensured Incidents are problems are all resolved within pre-defined resolution interval and meeting agreed service SLAs
- Train junior team members on Lab run-ups, network provisioning, Fault resolution & testing of new services
- Designed & commissioned a model network in lab to showcase live behaviour of Vertel standard service builds
- Awarded GONYA award for exceptional performance during last 2 quarters of 2015
IP Core Planning Specialist
Telenor Pakistan (Mobile Operator)
Islamabad, Pakistan
02.2009 - 11.2012
- Driven strategic lead to ensure robust & scalable network with high availability & SLA compliance
- Design, plan and integrate new MPLS POPs with OOB management
- Design, plan and Integrate IN, MMSC, SMSC, MGW, MSS, CGW, BSS, STP, VAS & LI with IP/MPLS Core
- Discuss and finalise design for complex solutions with Cisco Advanced Services
- Review and approve HLD/LLD with vendors (Cisco & ZTE) and subsequently implement on the network
- Optimise entire VPN architecture for ensuring true converged core
- Implemented WAN Optimisation solution & QOS on geographically redundant Internet Gateways (Disaster Recovery)
- Report and maintain KPIs of IP/MPLS Core Network
- Gather traffic Forecast from BSS, NSS and IN/VAS and Perform Capacity analysis of Core Network
- Calculate & Forecast Budget (CAPEX/OPEX) based on gathered quarterly traffic forecast
- Draft Contracts/Agreements, RFP/RFQ, BOM & evaluate vendor responses
- Manage timely installation of new hardware to ensure Capitalisation and update of respective records for invoicing
- Refine processes to comply with Quality policy as per TL9000
- Analyse Cisco EOX (End of life) reports to initiate hardening projects to ensure best practice implications
- Awarded Employee of the Quarter award for outstanding support and performance in IP Core swap project in 2012
Executive Engineer
Etisalat Ufone Pakistan (Mobile Operator)
Islamabad, Pakistan
09.2006 - 02.2009
- Provided technical support with the ability to diagnose issues quickly dissociating root cause
- Defined and reported outage scope through analysis of AAL1CES, Voice & ATM VCs & Frame Relay DLCIs
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Provided Standard Operating Procedures (SOPs) for configuration and Preventive Maintenance
- Implemented the expansion, upgrades and roll-outs of new customer services in coordination with the support vendor
- Rectified customer faults by troubleshooting VPN and routing protocols architecture of Huawei based IP/MPLS Core
- Configured E1, E3, STM-1, STM-16, STM-64 circuits using different optical and electrical digital multiplexers
- Identified faults using Acterna Ethernet Analyser, BER tester, Fluke Ethernet Tester/Analyser
Education
Bachelor of Science - Electrical (Telecommunication) Engineering
COMSATS University
Islamabad, Pakistan09.2006
IP Product Customized Training
Huawei Headquarters
Shenzhen, China05.2007
MPLS, BGP & OSPF Training
TechnoEd Institute
Islamabad, Pakistan04.2012
IP Products Stress Testing
ZTE Headquarters
Shenzhen, China09.2012
GEN15 Conference
MEF (Metro Ethernet forum)
Texas, USA11.2015
SD-WAN Solution
VeloCloud/VMWare Partner Training
Sydney, Australia01.2018
Cisco Meraki Network Operator
Cisco Meraki
Sydney, Australia04.2018
Cisco Certified Internetwork Expert - CCIE R&S
CCIE R&S Exam - Cisco Lab
St. Leonards, Sydney10.2019
Skills
SOFT SKILLS
- Excellent Communication
- TeamWork and Collaboration
- Escalation management
- Effective Task Prioritisation
- Team Training and Mentoring
CERTIFICATIONS
- Cisco : CCIE (R&S), CCIP, CCNA
- Juniper: JNCIS-ER, JNCIA-ER, JNCIA-ES
TECHNOLOGIES
- IPv4, IPv6, MPLS-TE,L2/L3 VPNs, QOS,Multicast
- SIP, SD-WAN, GRE, DMVPN, IPsec, SSL
- BGP, MP-BGP, OSPF, EIGRP, RIP,LDP, RSVP
- ADSL, BDSL, L2TP, PPP, PPPoE, NAT, DHCP,DNS,TCP/IP
- VLANs, QinQ,dot1Q, STP, RSTP, MSTP, VXLAN
- VRRP, HSRP, ECMP,BFD, IP SLA, Netflow
- NTP, SNMP,Radius, Tacacs,Telnet , SSH, FTP, TFTP
HANDS-ON (PLATFORMS)
- Cisco: CRS-1,GSR 12K series,7200,ISR-4K/800/1700/1800/1900/ 2800/2900/3500/3600,6500 & ME3400, ASAs
- Juniper: MX960,MX480,MX104,MX80,MX5,M10, SRX240,SRX320,SRX340
- Alcatel Lucent: 7750-SR, 7210M, 7210E, 6450, 6250
- Huawei: NE80E,NE40E, NE16E,NE08E,S5300,S5700
- ZTE: T8000-16, M6000-8, 8900,5900
- VeloCloud: VCO, VCG, Edges 5X0 series
- Brocade switches: FCX624S-SF,FCX424-48, FCX648s
- Fortinet: Fortigate 1400D, 1000C, FortiWiFi 60C
- Meraki: MR42,MX84, MS210-24
- BroadSoft: Broadworks, ACME SBC :3820s & 4600s
- Ruckus : Wi-fi Zone Director and APs
- Microwaves: Aviat, Ligowave, Cambium, EXALT, SIAE
- CPEs: RAD, T-marc , Netcom, Draytek Dataflex IAD
Timeline
Senior Solutions Architect - Network & Security
Secure Agility
08.2021 - Current
Senior Solutions Architect
Superloop
04.2019 - 08.2021
Solutions Architect
Superloop
2018.10 - 2019.04
Customer Solutions Engineer
Macquarie Telecom Group
07.2017 - 10.2018
Team Lead Network Provisioning
Macquarie Telecom Group
07.2016 - 07.2017
Team Lead Network Provisioning
VERTEL
11.2012 - 07.2016
IP Core Planning Specialist
Telenor Pakistan (Mobile Operator)
02.2009 - 11.2012
Executive Engineer
Etisalat Ufone Pakistan (Mobile Operator)
09.2006 - 02.2009
Bachelor of Science - Electrical (Telecommunication) Engineering
COMSATS University
IP Product Customized Training
Huawei Headquarters
MPLS, BGP & OSPF Training
TechnoEd Institute
IP Products Stress Testing
ZTE Headquarters
GEN15 Conference
MEF (Metro Ethernet forum)
SD-WAN Solution
VeloCloud/VMWare Partner Training
Cisco Meraki Network Operator
Cisco Meraki
Cisco Certified Internetwork Expert - CCIE R&S
CCIE R&S Exam - Cisco Lab
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