Muhammad Nouman Arshad
37/58 Max Jacobs Avenue ,ACT
Summary
Multilingual and customer-focused, adept at providing exceptional service and driving sales, as demonstrated at 7-eleven. Skilled in POS systems and proficient in English, Urdu, Hindi, and Punjabi. Excelled in team collaboration and problem-solving, significantly contributing to customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Woolworths
06.2024 - 10.2024
- Delivered online grocery orders to customers, ensuring timely, accurate, and safe deliveries.
- Provided excellent customer service by communicating effectively with customers during deliveries and resolving any issues or concerns.
- Managed logistics for deliveries, ensuring efficient route planning and time management.
- Assisted in the loading and unloading of groceries, ensuring items were delivered in good condition.
- Worked closely with the warehouse team to ensure accurate order picking and packing for delivery.
Console Operator
7-eleven
12.2023 - 09.2024
- Assisted customers with product inquiries, ensuring a friendly and efficient shopping experience.
- Operated point-of-sale (POS) systems, handling cash, credit transactions, and ensuring accuracy.
- Stocked and replenished merchandise to maintain store appearance and inventory levels.
- Provided support in maintaining store cleanliness, ensuring health and safety standards were met.
- Promoted special offers and sales, contributing to the store's sales targets.
Education
Advanced Diploma Of Civil Construction Design - Architectural Drafting
Canberra Business And Technology College
Canberra, ACTIntermediate - Pre Engineering
Punjab College Jhang
Jhang2020
Matriculation - Science Education
Chenab College Jhang
Jhang2018
Skills
- Languages: Fluent in English, Urdu, Hindi, and Punjabi
- Excellent communication and interpersonal skills
- Strong customer service focus and problem-solving ability
- Proficient in operating POS systems and handling cash transactions
- Time management and ability to handle multiple tasks simultaneously
- Safe driving practices and experience with delivery logistics
- Ability to work effectively in a team-oriented environment
Timeline
Customer Service Agent
Woolworths
06.2024 - 10.2024
Console Operator
7-eleven
12.2023 - 09.2024
Advanced Diploma Of Civil Construction Design - Architectural Drafting
Canberra Business And Technology College
Intermediate - Pre Engineering
Punjab College Jhang
Matriculation - Science Education
Chenab College Jhang
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