Multilingual and customer-focused professional with a proven track record of delivering exceptional service and driving sales. Expertise in utilizing POS systems and fluent in English, Urdu, Hindi, and Punjabi. Thrives in collaborative team environments, excels in problem-solving, and contributes to customer satisfaction and operational efficiency. Previous experience at 7-Eleven and Reddy Express demonstrates strong ability to provide outstanding service while achieving sales targets, delivered groceries door to door with Linfox as a truck driver and CSA.
Hi, I’m
Muhammad Nouman Arshad
37/58 Max Jacobs Avenue ,ACT
Summary
Overview
1
year of professional experience
Work History
Reddy Express
Console Operator
12.2024 - Current
Job overview
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
Linfox/ Woolworths
Customer Service Agent
06.2024 - 10.2024
Job overview
- Delivered online grocery orders to customers, ensuring timely, accurate, and safe deliveries.
- Provided excellent customer service by communicating effectively with customers during deliveries and resolving any issues or concerns.
- Managed logistics for deliveries, ensuring efficient route planning and time management.
- Assisted in the loading and unloading of groceries, ensuring items were delivered in good condition.
- Worked closely with the warehouse team to ensure accurate order picking and packing for delivery.
7-eleven
Console Operator
12.2023 - 09.2024
Job overview
- Assisted customers with product inquiries, ensuring a friendly and efficient shopping experience.
- Operated point-of-sale (POS) systems, handling cash, credit transactions, and ensuring accuracy.
- Stocked and replenished merchandise to maintain store appearance and inventory levels.
- Provided support in maintaining store cleanliness, ensuring health and safety standards were met.
- Promoted special offers and sales, contributing to the store's sales targets.
Education
Canberra Business And Technology CollegeCanberra, ACT
Advanced Diploma Of Civil Construction Design from Architectural Drafting
University Overview
Punjab College JhangJhang
Intermediate from Pre Engineering
2020
University Overview
Chenab College Jhang Jhang
Matriculation from Science Education
2018
University Overview
Skills
- Languages: Fluent in English, Urdu, Hindi, and Punjabi
- Excellent communication and interpersonal skills
- Strong customer service focus and problem-solving ability
- Proficient in operating POS systems and handling cash transactions
- Time management and ability to handle multiple tasks simultaneously
- Safe driving practices and experience with delivery logistics
- Ability to work effectively in a team-oriented environment
Timeline
Console Operator
Reddy Express
12.2024 - Current
Customer Service Agent
Linfox/ Woolworths
06.2024 - 10.2024
Console Operator
7-eleven
12.2023 - 09.2024
Canberra Business And Technology College
Advanced Diploma Of Civil Construction Design from Architectural Drafting
Punjab College Jhang
Intermediate from Pre Engineering
Chenab College Jhang
Matriculation from Science Education
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