Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Timeline
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MUHAMMAD BAIG

Sebastopol,VIC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Experience Advisor

PETstock Group
02.2024 - Current
  • Handling in/outbound calls
  • Managing emails
  • Managing and tracking orders in Pronto and Zendesk
  • Resolving issues with customers and their orders
  • Order management on Shopify across all brands in AU and NZ
  • Handling live chats as well on all brands

Customer Care Consultant

PROBE CX, AUSTRALIA
09.2023 - 01.2024
  • Handling Inbound calls
  • Making Outbound calls when required
  • Handling and replying to Emails and SMS
  • Providing support to Customer
  • First point of contact
  • Assisting customer with their wide range of queries
  • Follow communication guidelines, policies, and procedures
  • Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
  • Upgrade and cancel customer accounts on customer request
  • Resolving issues with problem-solving skills
  • Providing excellent customer care experience
  • Data entry, maintaining customer records and accounts
  • Team player, works in a team to offer the best service to the customer
  • Processing payments
  • Administrative tasks
  • Escalate issues in line with established processes and provide information and input for business investigations, as required
  • Following key performance indicators

Admin in charge

ACE SCHOOL OF LANGUAGES
11.2022 - 07.2023
  • Managing staff wage register
  • Staff entry register
  • Managing Accounts data entry
  • Helping HR staff in day-to-day matters
  • Student admission counseling
  • Inventory management
  • Managing discipline in the institute

Finance officer

ADVISE HUB WEALTH EXPERTS, AUSTRALIA
01.2020 - 01.2022
  • Managing in and outbound calls.
  • Administrative tasks
  • Handling emails
  • Data entry
  • Providing customer care services
  • Processing payments
  • Managing customer records
  • Booking appointments with Counsellors
  • Keeping the records of people visiting
  • Serving clients with respect and politeness
  • Following the values of the organisation

Education

Master of Professional Accounting -

Holmes Institute
Queensland, Australia
01.2020

Master of Business administration -

Holmes Institute
Queensland, Australia
01.2018

Bachelor’s in business administration -

SZABIST
Islamabad, Pakistan
01.2013

Skills

  • Zendesk expertise
  • Email handling
  • Conflict resolution
  • Performance tracking
  • Inventory management
  • CRM software
  • Complaint handling
  • Client advocacy
  • Professional telephone demeanor
  • Attention to detail
  • Team collaboration
  • Payment processing

References

References will be provided on demand.

Hobbies and Interests

Family, Technology, Cricket, Long drives, Cooking, Listening to music, Socialising, Reading articles and news

Languages

English
Professional
Urdu
Professional
Punjabi
Professional

Timeline

Customer Experience Advisor

PETstock Group
02.2024 - Current

Customer Care Consultant

PROBE CX, AUSTRALIA
09.2023 - 01.2024

Admin in charge

ACE SCHOOL OF LANGUAGES
11.2022 - 07.2023

Finance officer

ADVISE HUB WEALTH EXPERTS, AUSTRALIA
01.2020 - 01.2022

Master of Professional Accounting -

Holmes Institute

Master of Business administration -

Holmes Institute

Bachelor’s in business administration -

SZABIST

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