Muhammad Safeer ALI
Perth,WA
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
RM WILLIAMS
11.2023 - 04.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Representative
Tommy Hilfiger
11.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Security/Crowd Controller
MA Security Group
12.2017 - 02.2022
- Enhanced venue safety by conducting thorough checks and monitoring entry points.
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
- Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
- Collaborated with security teams to address potential risks and develop contingency plans for emergency situations.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Reduced incidents of disorderly conduct by implementing effective communication techniques when dealing with difficult situations.
- Safeguarded event premises through diligent observation and rapid response to potential issues.
- Facilitated smooth ingress and egress of guests at high-profile events, streamlining the overall experience for attendees.
- Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
- Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
- Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
- Controlled flow of patrons attending large outdoor events.
- Warned offenders about rule infractions and violations.
- Investigated security related accidents.
- Patrolled exterior and interior of premises.
- Checked IDs and closely examined patrons' faces to verify age.
- Used metal detectors or performed pat-downs and bag searches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Advanced Diploma of Civil Construction - Civil Designing
PERTH COLLEGE OF BUSINESS AND TECHNOLOGY
EAST PERTH07.2024
BACHELOR OF BUSINESS - Accounting And Finance
La Trobe University
Melbourne, VIC09.2019
Diploma - Business
La Trobe University
Melbourne, VIC12.2016
Skills
- Sales Development
- Promotional support
- Business Development
- Product Sales
- Payment Processing
- Self-Checkout Assistance
- Stocking and Receiving
- Reliable and punctual
- Multi-tasking strength
- Outgoing Personality
- Cash Handling
- Merchandising understanding
- Retail Store Operations
- Time Management
- Sales trends
- Shipment Processing
- Store Opening and Closing
- Customer Service
- Verbal/written communication
- Sales expertise
- Listening Skills
- Store Organization
- Retail Merchandising
- Building Customer Loyalty
- Task Prioritization
- Attention to Detail
- Decision-Making
- Team Cooperation
- Reliability
- Flexible Hours
- Product Knowledge
Designing, Cricket & Gym
As I am studying designing so in my free time I love to design house, building and others. I love to keep myself fit so I go to gym and Lastly, but not the least whenever I have leisure time I play cricket.
Languages
Urdu
Native or Bilingual
English
Professional Working
Hindi
Full Professional
Timeline
Sales Associate
RM WILLIAMS
11.2023 - 04.2024
Customer Service Representative
Tommy Hilfiger
11.2022 - 02.2023
Security/Crowd Controller
MA Security Group
12.2017 - 02.2022
Advanced Diploma of Civil Construction - Civil Designing
PERTH COLLEGE OF BUSINESS AND TECHNOLOGY
BACHELOR OF BUSINESS - Accounting And Finance
La Trobe University
Diploma - Business
La Trobe University
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