Muhammad Sohail Malik
Beechboro,Western Australia
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Telstra
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Representative
Vita Group Limited
07.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Executive
MBE Osborepark
06.2018 - 07.2019
- · Conducting meetings with the directors/Clients for identifying and understanding their advertising needs.
- · Guiding creative and production departments to produce print and outdoor campaigns in an effective and timely manner.
- · Maintaining communication with various Printing companies to ensure timely release of print Jobs.
- · Development of business by identifying and pitching to potential clients.
Education
Masters of Marketing - Marketing And Innovation Mangement
Edith Cowan University
Perth, WA02.2018
BBA - Marketing
Comsats University
Islamabad06.2014
Skills
- Loss Prevention
- Customer Relations
- Records Management
- Strategic Planning
- Inventory Control
- Store Opening and Closing
- Attention to Detail
- Customer experience
- Staff Management
- KPI Tracking
Timeline
Assistant Store Manager
Telstra
10.2022 - Current
Customer Service Representative
Vita Group Limited
07.2019 - 10.2022
Customer Service Executive
MBE Osborepark
06.2018 - 07.2019
Masters of Marketing - Marketing And Innovation Mangement
Edith Cowan University
BBA - Marketing
Comsats University
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