Summary
Overview
Work History
Skills
Timeline
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Muhammad Syurabil Ismail

Perth,WA

Summary

Dynamic Restaurant Manager with a proven track record at Ikhwan Cafe Sydney, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and customer engagement, driving significant improvements in service quality. Implemented innovative marketing and cost-saving strategies, demonstrating critical thinking and a passion for excellence in the food service industry. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with Number years of experience in team leadership in Type industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Ikhwan Cafe Sydney
05.2017 - 08.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.

Skills

  • Customer Engagement
  • Passion for customer satisfaction
  • Complaint resolution
  • Food Service Background
  • Catering Coordination
  • Recipes and menu planning
  • Customer Service
  • Staff Supervision
  • Collaboration and Teamwork
  • Critical Thinking

Timeline

Restaurant Manager

Ikhwan Cafe Sydney
05.2017 - 08.2021
Muhammad Syurabil Ismail