MUHAMMAD Usman ALI
Melbourne,VIC
Summary
Motivated and student-focused professional with extensive experience in academic support, customer service, and operational roles. Proven ability to manage multiple responsibilities efficiently while delivering high-quality support services. Skilled in building strong relationships with students and staff, with a focus on enhancing the learning experience through effective communication, resource development, and continuous improvement. Known for adaptability, problem-solving, and a proactive approach in dynamic educational environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Services Officer
COMMIT CO PTY LTD
06.2022 - 01.2023
- Company Overview: Cash Train is finance company which offers different products.
- Executing end-to-end loan application processes.
- Engaging with customers through both phone calls and face-to-face interactions.
- Collaborating as a team member to support fellow customer service officers and maintain operational workflow.
- Ensuring positive customer experiences and effectively resolving all customer complaints.
- Furnishing precise and pertinent information in response to customer inquiries.
- Responding to customer service inquiries promptly and accurately.
- Cash Train is finance company which offers different products.
Senior Production Team Member
CARBON REVOLUTION
07.2021 - 05.2022
- Executing procedural operations.
- Utilizing process equipment.
- Engaging in the design and testing of new products.
- Ensuring adherence to safety and quality standards.
- Monitoring and managing the status of wheels.
Machine Operator
AUSTRALIAN PHARMACUETICAL MANUFACTURERS
11.2020 - 02.2021
- Measuring raw materials and supplies.
- Enhancing job knowledge through participation in training opportunities.
- Conducting tests on tablets every 15 minutes, assessing weight, size, hardness, and dissolvability.
- Cleaning and maintaining the machine thoroughly after completing each batch.
Machine Operator
ANDRITZ PTY LTD
02.2020 - 09.2020
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
- Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials.
- Follow operating instructions and equipment specifications for production activities as per provided manufacturing sheets.
- Met or exceeded monthly production goals while maintaining compliance and efficiency.
- Identify unsafe operations and practices and report the same to Manager immediately.
Chemical Formulator
ACCENSI PTY LTD
10.2019 - 02.2020
- Strategize and organize daily production activities for the creation of high-quality products.
- Implement operational tactics to meet production and financial goals.
- Recognize and promptly report unsafe operations and practices to the Manager.
- Implement best practices to enhance production capacity, quality, and reliability.
- Collaborate with the lab chemist to ensure the production of standardized and high-quality products.
Sales Manager
CHEMICAL SOLUTIONS Est.
10.2018 - 08.2019
- Conducting meetings with buyers/end users to follow up on existing business and explore new opportunities.
- Collaborating with the internal team to handle RFQs, process customer POs, and ensure timely delivery.
- Generating and issuing POs to manufacturers/buyers and monitoring on-time product delivery to the warehouse.
- Coordinating with the warehouse team to ensure timely delivery of confirmed customer orders.
- Providing regular updates and submitting monthly performance forecasts for sales against the annual budget.
Sales Executive
YUSUF BIN AHMED KANOO
11.2016 - 10.2018
- Seize business opportunities and cultivate new ventures.
- Cultivate relationships with new Principals/Suppliers, leading manufacturing companies, and secure contracts as the sole Agent/distributor in Saudi Arabia. Obtain technical product approvals from end users.
- Conduct meetings with buyers/end users to oversee existing business relationships and explore new opportunities.
- Manage export operations from Saudi Arabia to Asian countries.
- Collaborate with the internal team for RFQs, process customer POs, and ensure timely deliveries.
- Follow up with customers to facilitate on-time payment recovery.
- Generate and issue purchase orders to buyers and oversee the product delivery process.
- Maintain and submit monthly performance forecasts for sales against the annual budget.
Logistics Manager
SENDAN INTERNATIONAL LTD.
04.2013 - 10.2016
- Managing and interpreting customer requirements.
- Sourcing materials from both local and external markets.
- Maintaining regular communication with the warehouse in charge to stay updated on material inventory.
- Coordinating with the logistics department for the dispatch of materials.
- Organizing safety training sessions for workers.
- Analyzing costs and sales.
- Participating in trade shows, conferences, and other marketing events.
Inventory Manager
AL-MINA GROUP
03.2012 - 03.2013
- Regularly update the inventory report on an Excel sheet.
- Collaborate with the internal buyer to address stock shortages in a timely manner.
- Manage the inventory of both raw materials and finished products.
Sales Executive
ASKAR OIL SERVICES
02.2010 - 02.2012
- Schedule meetings with outlet owners to deliver presentations on strategies for sales enhancement.
- During these visits, ensure adherence to standard procedures for product quantity and quality checks.
- Assume responsibility for maintaining health and safety standards across all outlets.
- Verify the presence and functionality of safety equipment in accordance with health and safety procedures.
- Quarterly submit Environmental Health & Safety reports to the Oil & Gas Regulatory Authority.
- Actively participate in conferences and exhibitions.
Education
BS -
COMSATS
01.2010
Skills
- Self-motivated & Team focused
- Academic writing & Referencing support
- Individual & Group consultations
- Workshop & Webinar facilitation
- Student engagement & Retention strategies
- Support for at-risk students
- Academic integrity awareness
- Experience with diverse student cohorts
- Development of academic skills guides
- Creation of learning support materials
- Content design & delivery
- Integration of academic support
- Collaboration with teaching staff
- Curriculum-aligned skills development
- Presentation & Communication skills
- Group facilitation & Peer learning strategies
- Learning Management Systems
- Microsoft Office Suite
- Experience supporting students
- Strong interpersonal skills
- Ability to work independently
- Understanding of higher education policies
Certification
- Victorian Driving Licenses
- Security Guard Licenses
Hobbies and Interests
My professional interests revolve around hospitality, socializing, tourism, and customer care. I am passionate about creating positive experiences for individuals, fostering connections, and contributing to the tourism and hospitality industry with a focus on excellent customer service.
Timeline
Customer Services Officer
COMMIT CO PTY LTD
06.2022 - 01.2023
Senior Production Team Member
CARBON REVOLUTION
07.2021 - 05.2022
Machine Operator
AUSTRALIAN PHARMACUETICAL MANUFACTURERS
11.2020 - 02.2021
Machine Operator
ANDRITZ PTY LTD
02.2020 - 09.2020
Chemical Formulator
ACCENSI PTY LTD
10.2019 - 02.2020
Sales Manager
CHEMICAL SOLUTIONS Est.
10.2018 - 08.2019
Sales Executive
YUSUF BIN AHMED KANOO
11.2016 - 10.2018
Logistics Manager
SENDAN INTERNATIONAL LTD.
04.2013 - 10.2016
Inventory Manager
AL-MINA GROUP
03.2012 - 03.2013
Sales Executive
ASKAR OIL SERVICES
02.2010 - 02.2012
BS -
COMSATS
Similar Profiles
Emily FisherEmily Fisher
Customer Service Officer at Cash Train - Commit Co Pty LtdCustomer Service Officer at Cash Train - Commit Co Pty Ltd
Stephen ShepherdStephen Shepherd
Project Manager at Commit Works Pty LtdProject Manager at Commit Works Pty Ltd
Jonathan HillJonathan Hill
Analytics Manager at The Commit PartnershipAnalytics Manager at The Commit Partnership
Mankaran DhillonMankaran Dhillon
Secretary, Punjabi Cultural Association at BITS PilaniSecretary, Punjabi Cultural Association at BITS Pilani
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School