MUHAMMAD Usman ALI
Melbourne,VIC
Summary
Motivated and student-focused professional with extensive experience in academic support, customer service, and operational roles. Proven ability to manage multiple responsibilities efficiently while delivering high-quality support services. Skilled in building strong relationships with students and staff, with a focus on enhancing the learning experience through effective communication, resource development, and continuous improvement. Known for adaptability, problem-solving, and a proactive approach in dynamic educational environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Services Officer
COMMIT CO PTY LTD
06.2022 - 01.2023
- Company Overview: Cash Train is finance company which offers different products.
- Executing end-to-end loan application processes.
- Engaging with customers through both phone calls and face-to-face interactions.
- Collaborating as a team member to support fellow customer service officers and maintain operational workflow.
- Ensuring positive customer experiences and effectively resolving all customer complaints.
- Furnishing precise and pertinent information in response to customer inquiries.
- Responding to customer service inquiries promptly and accurately.
- Cash Train is finance company which offers different products.
Senior Production Team Member
CARBON REVOLUTION
07.2021 - 05.2022
- Executing procedural operations.
- Utilizing process equipment.
- Engaging in the design and testing of new products.
- Ensuring adherence to safety and quality standards.
- Monitoring and managing the status of wheels.
Machine Operator
AUSTRALIAN PHARMACUETICAL MANUFACTURERS
11.2020 - 02.2021
- Measuring raw materials and supplies.
- Enhancing job knowledge through participation in training opportunities.
- Conducting tests on tablets every 15 minutes, assessing weight, size, hardness, and dissolvability.
- Cleaning and maintaining the machine thoroughly after completing each batch.
Machine Operator
ANDRITZ PTY LTD
02.2020 - 09.2020
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.
- Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials.
- Follow operating instructions and equipment specifications for production activities as per provided manufacturing sheets.
- Met or exceeded monthly production goals while maintaining compliance and efficiency.
- Identify unsafe operations and practices and report the same to Manager immediately.
Chemical Formulator
ACCENSI PTY LTD
10.2019 - 02.2020
- Strategize and organize daily production activities for the creation of high-quality products.
- Implement operational tactics to meet production and financial goals.
- Recognize and promptly report unsafe operations and practices to the Manager.
- Implement best practices to enhance production capacity, quality, and reliability.
- Collaborate with the lab chemist to ensure the production of standardized and high-quality products.
Sales Manager
CHEMICAL SOLUTIONS Est.
10.2018 - 08.2019
- Conducting meetings with buyers/end users to follow up on existing business and explore new opportunities.
- Collaborating with the internal team to handle RFQs, process customer POs, and ensure timely delivery.
- Generating and issuing POs to manufacturers/buyers and monitoring on-time product delivery to the warehouse.
- Coordinating with the warehouse team to ensure timely delivery of confirmed customer orders.
- Providing regular updates and submitting monthly performance forecasts for sales against the annual budget.
Sales Executive
YUSUF BIN AHMED KANOO
11.2016 - 10.2018
- Seize business opportunities and cultivate new ventures.
- Cultivate relationships with new Principals/Suppliers, leading manufacturing companies, and secure contracts as the sole Agent/distributor in Saudi Arabia. Obtain technical product approvals from end users.
- Conduct meetings with buyers/end users to oversee existing business relationships and explore new opportunities.
- Manage export operations from Saudi Arabia to Asian countries.
- Collaborate with the internal team for RFQs, process customer POs, and ensure timely deliveries.
- Follow up with customers to facilitate on-time payment recovery.
- Generate and issue purchase orders to buyers and oversee the product delivery process.
- Maintain and submit monthly performance forecasts for sales against the annual budget.
Logistics Manager
SENDAN INTERNATIONAL LTD.
04.2013 - 10.2016
- Managing and interpreting customer requirements.
- Sourcing materials from both local and external markets.
- Maintaining regular communication with the warehouse in charge to stay updated on material inventory.
- Coordinating with the logistics department for the dispatch of materials.
- Organizing safety training sessions for workers.
- Analyzing costs and sales.
- Participating in trade shows, conferences, and other marketing events.
Inventory Manager
AL-MINA GROUP
03.2012 - 03.2013
- Regularly update the inventory report on an Excel sheet.
- Collaborate with the internal buyer to address stock shortages in a timely manner.
- Manage the inventory of both raw materials and finished products.
Sales Executive
ASKAR OIL SERVICES
02.2010 - 02.2012
- Schedule meetings with outlet owners to deliver presentations on strategies for sales enhancement.
- During these visits, ensure adherence to standard procedures for product quantity and quality checks.
- Assume responsibility for maintaining health and safety standards across all outlets.
- Verify the presence and functionality of safety equipment in accordance with health and safety procedures.
- Quarterly submit Environmental Health & Safety reports to the Oil & Gas Regulatory Authority.
- Actively participate in conferences and exhibitions.
Education
BS -
COMSATS
01.2010
Skills
- Self-motivated & Team focused
- Academic writing & Referencing support
- Individual & Group consultations
- Workshop & Webinar facilitation
- Student engagement & Retention strategies
- Support for at-risk students
- Academic integrity awareness
- Experience with diverse student cohorts
- Development of academic skills guides
- Creation of learning support materials
- Content design & delivery
- Integration of academic support
- Collaboration with teaching staff
- Curriculum-aligned skills development
- Presentation & Communication skills
- Group facilitation & Peer learning strategies
- Learning Management Systems
- Microsoft Office Suite
- Experience supporting students
- Strong interpersonal skills
- Ability to work independently
- Understanding of higher education policies
Certification
- Victorian Driving Licenses
- Security Guard Licenses
Hobbies and Interests
My professional interests revolve around hospitality, socializing, tourism, and customer care. I am passionate about creating positive experiences for individuals, fostering connections, and contributing to the tourism and hospitality industry with a focus on excellent customer service.
Timeline
Customer Services Officer
COMMIT CO PTY LTD
06.2022 - 01.2023
Senior Production Team Member
CARBON REVOLUTION
07.2021 - 05.2022
Machine Operator
AUSTRALIAN PHARMACUETICAL MANUFACTURERS
11.2020 - 02.2021
Machine Operator
ANDRITZ PTY LTD
02.2020 - 09.2020
Chemical Formulator
ACCENSI PTY LTD
10.2019 - 02.2020
Sales Manager
CHEMICAL SOLUTIONS Est.
10.2018 - 08.2019
Sales Executive
YUSUF BIN AHMED KANOO
11.2016 - 10.2018
Logistics Manager
SENDAN INTERNATIONAL LTD.
04.2013 - 10.2016
Inventory Manager
AL-MINA GROUP
03.2012 - 03.2013
Sales Executive
ASKAR OIL SERVICES
02.2010 - 02.2012
BS -
COMSATS
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