MUHAMMAD UZZAIR HIDAYAT
Melbourne,VIC
Summary
Young energetic professional having expertise in management, sales, accounts, customer service & office administration. I have experience in different sectors including the retail industry, sales & marketing, freight & logistics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Assistant
Amart Furniture
07.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Remained calm in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Data Collector & Interviewer
Social Research Centre
10.2022 - 05.2023
- Conducted surveys and documented all responses.
- Preserved customer confidence and protected operations by keeping information confidential.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
- Developed and implemented data entry operations.
Logistics Assistant
Fastway Couriers
01.2019 - 06.2020
- Check all the arrival packages to ensure that stock items are available for delivery.
- Assist in loading all the packages and transporting parcel between different areas.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Coordinated reverse logistics activities for product returns or recalls, ensuring minimal impact on customer satisfaction or operational performance.
Business Development officer
Fly Mel Freight
06.2020 - 03.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Completed and submitted monthly and yearly reports to support executive decision making.
Customer Service Representative
Bed Bath & Manchester
10.2014 - 09.2017
- Provide excellent customer service
- Maintaining a positive,empathetic, and professional attitude toward customers at all times
- Operational tasks as required such as unpacking and replenishing stock
- Ensure customer satisfaction and provide professional customer support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
Sales Officer
Foxtel
06.2014 - 11.2014
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Researched target market and identified customers' unique needs to suggest suitable products.
- Responded to customer needs by answering questions and providing detailed information about the service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Sales Support Officer
United Marine Agencies
04.2011 - 03.2014
- Receive and handle inbound telephone calls from Sales/Branch Team inquiring about products, return merchandise, obtain quotes and assistwith all customer satisfaction related inquires
- Increase sales and make booking the cargo for next vessel
- Handle all the documentation and prepare invoices
- Maintain an accurate record keeping system (manually andelectronically), prepare data, reports and documents, and analyze information as required
- Meeting deadlines and KPIs.
Education
Advance Diploma - Business & Leadership
Clinton Institute of Technology
Hobart, TAS09.2018
Masters of Business Administration - Accounting And Business Management
Holmes Institute
Melbourne, VIC06.2014
Skills
- Interpersonal Skills
- MS Office
- Customer Service
- Good Communication over phone and in person
- Problem-solving
Certification
First Aid Certificate
Working with Vulnerable People
Timeline
Sales Assistant
Amart Furniture
07.2023 - Current
Data Collector & Interviewer
Social Research Centre
10.2022 - 05.2023
Business Development officer
Fly Mel Freight
06.2020 - 03.2021
Logistics Assistant
Fastway Couriers
01.2019 - 06.2020
Customer Service Representative
Bed Bath & Manchester
10.2014 - 09.2017
Sales Officer
Foxtel
06.2014 - 11.2014
Sales Support Officer
United Marine Agencies
04.2011 - 03.2014
Advance Diploma - Business & Leadership
Clinton Institute of Technology
Masters of Business Administration - Accounting And Business Management
Holmes Institute
First Aid Certificate
Working with Vulnerable People
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