Muhammad Wajahat Azher
Roxburgh Park,VIC
Summary
Motivated Network Engineer with a proven track record in network support and customer service. Seeking a challenging role to leverage my technical expertise, industry certifications, and entrepreneurial experience in real estate and construction.
Overview
22
22
years of professional experience
Work History
Store Person
Woolworths
Mulgrave, VIC
07.2023 - Current
- ORDER PICKER: Ensured accurate and efficient fulfillment of orders and timely delivery to customers.
- NON-CONVEYABLE: Manually picked and moved items within a warehouse or distribution centre that cannot be transported by a conveyor system.
- PRODUCTION: Operated machinery, assembled products, and maintained a clean and safe work environment.
- LO HIGH RISK PICKER: Safely moved heavy or hazardous materials within a warehouse or distribution centre.
General Manager
NUH Properties
06.2001 - 01.2022
- Founded and managed a successful real estate and construction business in Bahria Town, Karachi.
- Specialize in buying, selling, and renting villas, plots, and commercial properties, including offices and showrooms.
- Oversee villa construction projects, ensuring adherence to quality standards and timely completion.
- Provide exceptional customer service and foster strong relationships with clients.
Customer Support Specialist
Walmart
01.2021 - 12.2021
- Handled customer inquiries and provided support through chat and email channels.
- Resolved issues by providing first hand support, also by offering refunds, gift cards, or coupons to ensure customer satisfaction.
- Assisted customers in placing orders and guided them in using the Walmart platform.
- Demonstrated strong problem-solving skills and a customer- centric approach.
- Utilized phone calls to address customer concerns and provide personalized assistance.
Network Support Engineer
Multinet Pakistan Pvt. Ltd
05.2018 - 01.2020
- Proactively monitored the network using NPM and NMS software to ensure optimal performance.
- Conducted initial troubleshooting remotely by accessing switches, routers, and client premises equipment.
- Coordinated with clients to maintain high levels of satisfaction and promptly address their needs.
- Ensured technical quality control and made corrections to tools and processes as required.
- Updated and maintained the database in the Business Support.
- Managed shifts and the roster, ensuring efficient operations and team coordination.
Education
Bachelors - Network Engineering
Bahria
University
2017
Skills
- Expertise in network
- Monitoring tools, such as
- NPM and NMS
- Proficient in
- Troubleshooting and
- Resolving network issues
- Strong client
- Coordination and
- Satisfaction abilities
- Technical quality control
- And correction of tools
- Database management
- And updating
- Effective shift
- Management and roster
- Coordination
- Excellent customer
- Support skills, including
- Chat, email, and phone
- Support
- Knowledgeable in real
- Estate transactions
- Property management
- And construction
Timeline
Store Person
Woolworths
07.2023 - Current
Customer Support Specialist
Walmart
01.2021 - 12.2021
Network Support Engineer
Multinet Pakistan Pvt. Ltd
05.2018 - 01.2020
General Manager
NUH Properties
06.2001 - 01.2022
Bachelors - Network Engineering
Bahria
University