Muhammad Wajahat Azher
Roxburgh Park,VIC
Summary
Motivated Network Engineer with a proven track record in network support and customer service. Seeking a challenging role to leverage my technical expertise, industry certifications, and entrepreneurial experience in real estate and construction.
Overview
22
22
years of professional experience
Work History
Store Person
Woolworths
07.2023 - Current
- ORDER PICKER: Ensured accurate and efficient fulfillment of orders and timely delivery to customers.
- NON-CONVEYABLE: Manually picked and moved items within a warehouse or distribution centre that cannot be transported by a conveyor system.
- PRODUCTION: Operated machinery, assembled products, and maintained a clean and safe work environment.
- LO HIGH RISK PICKER: Safely moved heavy or hazardous materials within a warehouse or distribution centre.
General Manager
NUH Properties
06.2001 - 01.2022
- Founded and managed a successful real estate and construction business in Bahria Town, Karachi.
- Specialize in buying, selling, and renting villas, plots, and commercial properties, including offices and showrooms.
- Oversee villa construction projects, ensuring adherence to quality standards and timely completion.
- Provide exceptional customer service and foster strong relationships with clients.
Customer Support Specialist
Walmart
01.2021 - 12.2021
- Handled customer inquiries and provided support through chat and email channels.
- Resolved issues by providing first hand support, also by offering refunds, gift cards, or coupons to ensure customer satisfaction.
- Assisted customers in placing orders and guided them in using the Walmart platform.
- Demonstrated strong problem-solving skills and a customer- centric approach.
- Utilized phone calls to address customer concerns and provide personalized assistance.
Network Support Engineer
Multinet Pakistan Pvt. Ltd
05.2018 - 01.2020
- Proactively monitored the network using NPM and NMS software to ensure optimal performance.
- Conducted initial troubleshooting remotely by accessing switches, routers, and client premises equipment.
- Coordinated with clients to maintain high levels of satisfaction and promptly address their needs.
- Ensured technical quality control and made corrections to tools and processes as required.
- Updated and maintained the database in the Business Support.
- Managed shifts and the roster, ensuring efficient operations and team coordination.
Education
Bachelors - Network Engineering
Bahria
University
2017
Skills
- Expertise in network
- Monitoring tools, such as
- NPM and NMS
- Proficient in
- Troubleshooting and
- Resolving network issues
- Strong client
- Coordination and
- Satisfaction abilities
- Technical quality control
- And correction of tools
- Database management
- And updating
- Effective shift
- Management and roster
- Coordination
- Excellent customer
- Support skills, including
- Chat, email, and phone
- Support
- Knowledgeable in real
- Estate transactions
- Property management
- And construction
Timeline
Store Person
Woolworths
07.2023 - Current
Customer Support Specialist
Walmart
01.2021 - 12.2021
Network Support Engineer
Multinet Pakistan Pvt. Ltd
05.2018 - 01.2020
General Manager
NUH Properties
06.2001 - 01.2022
Bachelors - Network Engineering
Bahria
University
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