MUHAMMAD ZAMIL SHAFIQUE
Summary
Dynamic Frontend Developer with a background in IT support. Proficient in HTML, CSS, and JavaScript, with expertise in frontend frameworks. Adept at translating design concepts into seamless user interfaces. Skilled in troubleshooting technical issues and ensuring optimal frontend-backend integration. Eager to leverage a unique blend of frontend development and IT support skills to drive innovation and enhance user experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry Officer
VSG Security Services Pty Ltd
04.2020 - Current
- Updated account information to maintain customer records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Salesforce Administrator
HTT Peak
07.2022 - 12.2022
- Project : Kiddom - Kiddom is educational management platform that assists Schools and teachers with their bespoke software and tools to manage their day to day activities
- I have worked in a capacity of Salesforce Administrator/ Functional Consultant
- Setting up process builders/flow, validation rules to automate and maintain business process on Lead, Account and Contact object
- Setting up Campaign and Campaign members in Salesforce for Kiddom
- Facilitated User management discussions and assisted in setting up user records, Role Hierarchy, and permission sets
- Worked on Kiddom’s project management tools Jira to receive/update user story requirements backlogs, and Confluence to maintain documentation of built Solutions eg (Lead Qualification process, Account Activation process built for Kiddom
- Build reports using OOTB and custom report types on Account and Contact
Customer Service Representative
East Coast Car Rentals
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Deliver day-to-day production support for customers including rotating on-call duties.
- Assist with customer service queries.
- Attend and actively contribute to team meetings to assist in continual improvement
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Education
Bachelor of Information Technology -
Victorian Institute of Technology And Systems
Melbourne, VIC07.2022
Skills
- Melbourne, Australia
- Proficiencies
- Stakeholder Management
- Problem Analysis & Resolution
- Agile Project Environment
- Customer Service
- Critical Thinking
- Technical Skills
- HTML/CSS
- JavaScript
- Bootstrap
- DOM Manipulation
- JQuery
- Nodejs
- Expressjs
- Git Bash, GitHub and Version Control
- Networking
- Ticketing
- Application/Services
- Salesforce
- Microsoft Office Suite
- Google Suite
- Jira
- Slack
- Visual Studio Code
- Databases
- Windows Server 2012
- MySQL
- Active Directory
- GitHub
Certification
Salesforce Administrator (Certified)
Timeline
Salesforce Administrator
HTT Peak
07.2022 - 12.2022
Data Entry Officer
VSG Security Services Pty Ltd
04.2020 - Current
Customer Service Representative
East Coast Car Rentals
02.2019 - 03.2020
Bachelor of Information Technology -
Victorian Institute of Technology And Systems
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