Muhammad Zeeshan Sarwar
Port Kembla,NSW
Summary
Flexible and autonomous worker available during weekdays, weekends, and late-night trade, including peak periods like Christmas. Committed to continuous improvement, dedicated to exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Rider
UBER, DIDI
01.2018 - Current
- Achieved a milestone of almost 2000 rides
- Communicated effectively with passengers to ensure a superior customer experience.
- Ensured vehicle was maintained in clean and excellent condition while delivering top-notch customer service and resolving any issues promptly.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Demonstrated composure in high-pressure situations.
- Attained and maintained a flawless 5-star Uber rider rating.
Food Delivery Driver
UBER Eats, Menulog, Doordash
01.2018 - Current
- Successfuly delivered 5000 delivery orders
- Boosted customer satisfaction scores by ensuring timely delivery of food.
- Upheld a perfect safety record, resulting in 5-star rating.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
Network Engineer
NBN
10.2023 - 06.2024
- Demonstrated expertise in network design, documentation, and integration. Consistently exceeded expectations in achieving operational excellence and meeting business objectives. Conducted technical assessments and approval of civil/network- related issues submitted by the field techs.
- Effectively led field workforce to diagnose and troubleshoot activation work and customer orders to a terminal status. Created & assigned remediation work orders to customer connections and service delivery partner field workforce.
Retail Assistant
Caltex
08.2020 - 11.2021
- Managed daily cash transactions up to AUD 10,000
- Processed invoices for received merchandise
- Reported potential threats to manager and police, as per emergency manual.
- Achieved high-level satisfaction serving 500 customers daily
- Facilitated achievement of sales goals through upselling and promotions.
Education
BSc Hons - Electrical Engineering
University of Engineering & Technology
Skills
- Sales Promotion
- Handling Escalations
- Information Security
- Training and mentoring
- Complaint resolution
- Service Delivery Optimization
- Quality Assurance
- Project Management
- Employee Scheduling
- Inventory Tracking
- Sales target achievement
- Technical Troubleshooting
Timeline
Network Engineer
NBN
10.2023 - 06.2024
Retail Assistant
Caltex
08.2020 - 11.2021
Rider
UBER, DIDI
01.2018 - Current
Food Delivery Driver
UBER Eats, Menulog, Doordash
01.2018 - Current
BSc Hons - Electrical Engineering
University of Engineering & Technology
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