Muhammed Umar
St Marys
Summary
Community development professional with proven track record of driving impactful community programs and initiatives. Adept at fostering strong team collaboration and achieving meaningful results. Known for adaptability and commitment to meeting changing community needs. Key skills include community outreach, program management, and stakeholder engagement.
Professional with strong background in community engagement and program development. Specializes in managing projects, and driving positive change. Known for effective team collaboration, adaptability, and achieving impactful results. Possesses skills in stakeholder management, conflict resolution, and strategic planning, complemented by reliable and flexible approach to evolving needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator (Level 2.4)
Safe Hands Home Care Services
12.2022 - Current
- Addressed the needs and expectations of participants and set the foundation for personalised or tailored plans to meet unique needs
- Implemented training, educational and support protocols for participants
- Evaluated and monitored reported progress regarding set goals and objectives
- Coordinated services with the perfect alignment with participants’ NDSIS plans
- Preserved precise and compliant program credentials consistent with Disability Act and NDIS Act
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Disability Support Worker (Level 2.4)
Safe Hands Home Care Services
01.2021 - 01.2022
- Facilitated clients with personal care tasks, including grooming, bathing and dressing
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assessed the client’s health and well-being to identify potential changes for the supervisor
- Facilitated in the form of transport for appointments, errands, and activities
- Supported household tasks, including food preparation and cleaning
- Cultivated strong interpersonal relationships with clients through comprehension and empathetic behaviour
- Preserved precise records of clients and handled pertinent documentation
Customer Service Manager
7-Eleven
01.2020 - 01.2021
- Delivered excellent customer service, resolve complicated complaints, and enhanced customer satisfaction
- Initiated staff training and mentored staff
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Fostering a positive work climate
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed employee schedules, store operations, and inventory management
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Boosted team morale and identifying exceptional performance
Education
Certificate III - Individual Support (Disability Studies)
Diploma - Community Services
Bachelor - Community Services
Skills
- Teamwork & Collaboration
- Empathy & Compassion
- Adaptability and Problem Solving
- Effective Communication
- Record Keeping and Documentation
- Time Management
- Patient Understanding
- Proficiency in Technology
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
Certification
- Currently Working with Vulnerable People
- Current Police Certificate
- Certificate in First Aid Current
- Certificate IV in Disability
- First Aid and CPR
- Full Australian Driving License and a Reliable Car
- Infection Control Training Online
- Worker Orientation Module (Quality, Safety)
- NDIS Worker Training Module
- Essential Safe Manual Handling Certificate
- Vaccine History
Timeline
Service Coordinator (Level 2.4)
Safe Hands Home Care Services
12.2022 - Current
Disability Support Worker (Level 2.4)
Safe Hands Home Care Services
01.2021 - 01.2022
Customer Service Manager
7-Eleven
01.2020 - 01.2021
Diploma - Community Services
Bachelor - Community Services
- Currently Working with Vulnerable People
- Current Police Certificate
- Certificate in First Aid Current
- Certificate IV in Disability
- First Aid and CPR
- Full Australian Driving License and a Reliable Car
- Infection Control Training Online
- Worker Orientation Module (Quality, Safety)
- NDIS Worker Training Module
- Essential Safe Manual Handling Certificate
- Vaccine History
Certificate III - Individual Support (Disability Studies)
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