Summary
Overview
Work History
Education
Skills
4x4 Driving out back
Timeline
Generic

Muhammet Ulgun

Gladstone,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

Coles Supermarket
09.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivery Multi drop customers orders with great customer service
  • Daily truck checks also cleaning and loading and unloading of trucks
  • Team player and great English communication
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Builders Labourer

Skilcon Construction PTY LTD
03.2018 - 09.2021
  • Used personal expertise and craftsmanship to complete residential and commercial renovations.
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Achieved multiple large-scale projects on time, within budget and to high-quality standards through meticulous planning.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Used variety of hand and power tools to complete tasks.
  • Provided labor support to carpenters, masons and other skilled trades.
  • driving light truck with tilt tray travelling site to site
  • Completed tear-down of existing structures to prepare for new construction.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Fence Builder

Self Employed
11.2016 - 03.2018
  • Used hand tools and instruments to take measurements.
  • Installed metal and wooden fences and privacy borders.
  • Dug holes and trenches to position fences correctly.
  • Inspected fences for gaps and vulnerabilities, making necessary adjustments.
  • Conducted site inspections to determine project costs and required installation materials.
  • Discussed fencing requirements and specifications with clients.
  • Set metal or wooden posts in upright positions in postholes.
  • Used power-driven auger to hollow out postholes with efficiency and manual digging methods for less complex work.
  • Met customer needs by consulting project documentation to achieve proper marking of fence lines and pole locations.
  • Discussed fencing needs with customers and estimated and quoted prices.

Bookbinder and Finish

PMP Print
07.2000 - 11.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

No Degree -

Monterey Secondary College
Frankston North, VIC

Trades - Bookbinder And Finisher

RMIT University
Brunswick, VIC

Skills

  • Customer Relationship Management
  • Making Announcements
  • Customer Service
  • Drive Heavy rigid vehicle
  • Drive medium rigid vehicle
  • Drive light truck
  • Manual car licences
  • Outstanding Communication Skills
  • Calm and Professional Under Pressure
  • Providing Feedback
  • First aid course
  • Victorian transport association driver delivering program

4x4 Driving out back

Energetic love driving always looking for adventures and keen to upskill any new challenges to make me a better person for my future endeavours  

Timeline

Customer Service Agent

Coles Supermarket
09.2021 - Current

Builders Labourer

Skilcon Construction PTY LTD
03.2018 - 09.2021

Fence Builder

Self Employed
11.2016 - 03.2018

Bookbinder and Finish

PMP Print
07.2000 - 11.2016

No Degree -

Monterey Secondary College

Trades - Bookbinder And Finisher

RMIT University

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Muhammet Ulgun