MUHIB KHAN
Canberra,ACT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service and Admin Support Specialist
Fixperts
10.2015 - 09.2023
- Responsibilities and essential job functions include, but are not limited to the following
- Receive inquiries via phone, email, and Zendesk, and enter orders into the CRM system.
- Keeping customers informed by forwarding notices and current status and answering questions.
- Keeping a Record of all files.
- Provide information about products and services.
- Take customer requests on phone and transfer them to appropriate departments
- Follow up on customer inquiries and requests.
- Coordinate with the operations team to send technicians to customers according to their needs.
- Make a follow-up call with the customers regarding their requests, if needed
- Perform administrative and clerical duties
- Receive and resolve customer’s queries via all communication channels.
- Take messages and communicate to appropriate employees.
- Maintains security by following procedures; monitoring logbook.
- Send daily reports of KPI’s to Management.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Contact Center Executive
wi-tribe
03.2014 - 03.2015
- Answer telephone inquiries on products, and services
- Resolve problems of clients (Including IP Issues,Slow Browsing,Router Settings)
- Resolving the technical issues of the clients
- Make outbound calls to potential clients in order to sell the company’s broadband service and computer equipment
- Billing,Invoice Issues
Client Services Executive
Mizas Financial Consultant
08.2012 - 10.2013
- Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.
- Coordinated with shipping department regarding customer address changes, refunds and exchanges.
- Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries.
- Mentored eight associates in forming a customer service team.
Education
Masters Of Information Systems -
Kings Own Insitute
Newcastle, NSW06.2025
Bachelors Of Commerce -
University Of The Punjab
Lahore09.2012
Skills
- Team player
- Handling Multi-tasking
- Setting priorities
- Customer Needs Assessment
- Customer Relationship Management
- Payment Management
- Account Management
- Issue Escalation
- Appointment Coordination
Accomplishments
- 03/01/21, Employee Of The Month, Fixperts
- 01/01/19, Employee Of The Month, Fixperts
- 09/01/18, Employee Of The Month, Fixperts
Additional Activities
- Member of Instrumental Music in College.
- Volunteer in Social event arranged by Local Municipality.
- Internet Browsing, Reading Books & Newspaper.
- Host of a monthly podcast on an online station.
- Music production.
Timeline
Customer Service and Admin Support Specialist
Fixperts
10.2015 - 09.2023
Contact Center Executive
wi-tribe
03.2014 - 03.2015
Client Services Executive
Mizas Financial Consultant
08.2012 - 10.2013
Masters Of Information Systems -
Kings Own Insitute
Bachelors Of Commerce -
University Of The Punjab
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