Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Kay M

Sydney,NSW

Summary

Dynamic professional with a proven track record in customer service and quality assurance, honed at Meriton Residential Apartments and other leading companies. Excelled in reservation coordination and conflict resolution, enhancing guest satisfaction and operational efficiency. Skilled in both vendor interaction and front desk support, I bring a blend of hard and soft skills to drive success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concierge

Meriton Residential Apartments
Chiswick, NSW
03.2023 - 10.2024
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Warehouse Assistant

Amazon
Moorebank, NSW
11.2023 - 02.2024
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.

Store Associate

Ezy Mart
La Perose, NSW
03.2023 - 06.2023
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.

Education

Bachelor of Science - Information Technology

API College
Parramatta, NSW

Skills

  • Sales
  • Reservation coordination
  • Vendor interaction
  • Customer Service
  • Quality Assurance
  • Marketing
  • Front desk support
  • Hospitality service expertise
  • Conflict Resolution
  • Effective problem solving

Certification

  • Holder of Full International Drivers License, Drives a Road worthy car

Languages

English
Full Professional
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Telugu
Full Professional

Affiliations

  • Curios in learning new facts and exploring own capabilities
  • Enjoys Swimming occasionally
  • Finds happiness in playing Video Games

References

References available upon request.

Timeline

Warehouse Assistant

Amazon
11.2023 - 02.2024

Concierge

Meriton Residential Apartments
03.2023 - 10.2024

Store Associate

Ezy Mart
03.2023 - 06.2023

Bachelor of Science - Information Technology

API College

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Kay M