Muhibullah Sherbaz (Moheb)
Rosanna
Summary
Currently excelling as a Pharmacy Assistant at Chemist Discount Centre Ashwood, I am concurrently pursuing a Bachelor of Psychological Science, a testament to my unwavering passion for human cognitive sciences. My academic journey at La Trobe University has been a fulfilling exploration of the intricate facets of psychology, providing me with a solid foundation for my future endeavors.
Combining my business background with my fascination for psychology, my goal is to specialise in Organisational Psychology. This strategic alignment positions me to leverage psychological insights to enhance organisational dynamics and contribute to workplace excellence.
My role in the medical industry not only complements my studies but also offers hands-on experience in client interactions. This experience equips me to handle adverse events and reactions from customers with professionalism and empathy. By merging academic knowledge with practical exposure, I aim to bridge the gap between psychology and the medical field, fostering a comprehensive understanding of human behaviour and well-being. This dual perspective motivates my pursuit of organisational psychology and reinforces my commitment to making a meaningful impact in both academic and professional spheres.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Chemist Discount Centre Ashwood
01.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
Business Development Manager / Beneficiary
Central Partners Wholesaler
04.2021 - 10.2023
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Charted and executed marketing strategies to gain new clients.
- Increased quarterly revenue by an average of 6% over the first two financial years
Business Development Manager / Operator
The Manhattan Bar And Grill
04.2021 - 11.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Consulted with customers to assess needs and propose optimal solutions and changes
- Provided coaching to employees to boost productivity.
- Optimized team hiring, training and performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Business Development Manager / Operator
ENA Greek Street Food
12.2018 - 11.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior services and products to customers.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Communications with centre management and centre landlords
- Trained and motivated employees to perform daily business functions.
- Maintained restaurant equipment and machinery
- Controlled marketing and promotions within designated budget
Floor Supervisor
Billy's District - The District Docklands
09.2017 - 11.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw opening and closing procedures
- Created a reporting system informing the owner of weekly wastage, till variations and staff performance.
- Submitted reports to senior management to aid in business decision-making and planning.
- Motivated staff and ensured all issues internally were resolved in an ethical manner
Administrator
Diamond Brush Painting Service
04.2017 - 03.2018
- Entered and maintained departmental records in company database.
- Confirmed accurate completion of forms and reports for admissions and safety
- Creating and distributing quotations and invoices
- Maintaining financial oversight of most jobs
- Liaising with customers and directing information internally
Education
Bachelor of Psychological Science - Human Science
La Trobe University
Melbourne, VIC10.2024
High School Diploma -
Mill Park Secondary College
Melbourne12.2019
No Degree -
Heidelberg Primary School
Melbourne, VIC11.2013
Skills
- Industry Trend Analysis
- Document Library Maintenance
- Spreadsheet Development
- Learning and Development
- Disciplinary Action
- Quick Learner
- Adaptive
- Self-Motivated
- Good listening skills
Timeline
Pharmacy Assistant
Chemist Discount Centre Ashwood
01.2023 - Current
Business Development Manager / Beneficiary
Central Partners Wholesaler
04.2021 - 10.2023
Business Development Manager / Operator
The Manhattan Bar And Grill
04.2021 - 11.2022
Business Development Manager / Operator
ENA Greek Street Food
12.2018 - 11.2022
Floor Supervisor
Billy's District - The District Docklands
09.2017 - 11.2018
Administrator
Diamond Brush Painting Service
04.2017 - 03.2018
Bachelor of Psychological Science - Human Science
La Trobe University
High School Diploma -
Mill Park Secondary College
No Degree -
Heidelberg Primary School
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