Muhitur Khan
Sydney,NSW
Summary
Experienced and results-driven Duty Manager with extensive expertise in facilities management, security, retail, and hospitality. I foster a culture of innovation and operational excellence, ensuring that operations run smoothly and stakeholders are satisfied. With a strong retailer and customer-centric approach, I operate with the highest level of professionalism, maintaining positive stakeholder relationships and upholding brand standards. My key responsibilities include stakeholder management, risk and safety oversight, operations, project management, and financial supervision. I excel in managing contractors, assets, and utilizing advanced systems like BMS, ECM, Tableau, and JDE for data analysis and reporting. Passionate about driving operational success, I am committed to delivering projects efficiently while prioritizing safety, sustainability, and customer satisfaction.
I am seeking a Facilities Management role where I can leverage my skills and knowledge to contribute to business growth and achievement, while continuing to drive operational excellence.
Overview
15
15
years of professional experience
Work History
Duty Manager
Vicinity Centre
Sydney, NSW
04.2022 - Current
- I embrace and drive Vicinity's purpose, values, and behaviors to create a culture of innovation and operational excellence. With a strong retailer and customer-centric approach, I operate with the highest level of professionalism, ensuring that both stakeholder relationships and the brand image are maintained.
Key responsibilities include:
• Stakeholder Management: Building and maintaining constructive relationships with internal and external stakeholders, enhancing department performance and upholding brand standards.
• Risk & Safety: Managing emergency incidents, following safety protocols, and ensuring compliance through training and documentation.
• Operations & Project Management: Assisting in the delivery of center operations, including projects such as mall flooring upgrades, key watcher systems, and body-worn camera procedures.
• Financial Oversight: Ensuring budgeted Variable Outgoings (VOs) align with targets while driving sustainability initiatives focused on reducing waste, water, and energy consumption.
• Contractor & Asset Management: Managing contractors to minimize risk, overseeing asset registers, and ensuring maintenance standards are met.
• Technical Proficiency: Utilizing systems like BMS, ECM, Tableau, and JDE for data analysis, reporting, and operational efficiency.
I am passionate about driving operational success while ensuring safety, sustainability, and customer satisfaction at every level.
Security Admin Assistant
Hombush DFO Shopping Centre
03.2021 - Current
- Proven administration skills by supporting in day-to-day security procedures, CCTV monitoring, following safety guidelines and minimising hazardous situations
- Demonstrated computer literacy by creating graphical presentation of occurrences and using crime and incident reporting software 'Auror'
- Proven professional writing skill by preparing daily and monthly incident report
- Demonstrated liaising skills through regular communication with conductors, managers, shop employees and other stakeholders
- Proven attention to details to always ensure the security of the vicinity
Security Officer/Rover
ISEC Security Pty LTD
03.2020 - Current
- Observe, monitor and report all movements on designated floors in quarantine hotels to ensure infection control
- Demonstrated attention to detail while supervising guards
- Demonstrated communication skill through coordinating with ADF, Police force and other team members
- Follow Infection Control protocols
- Demonstrated leadership skill by effectively training new team members about operations, procedures, patrols, duties, OH&S, safety and SOP's
- Practice and implement health and safety process including risk assessment
Security Personnel
Halo
07.2019 - Current
- Company Overview: (Licenced venue Coogee Bay Hotel)
- Proven working under pressure capability by efficiently controlling crowd while maintaining peace while working during busy time
- Display negotiation skills while communicating with patrons and resolving the conflicts when needed according to liquor act
- Demonstrated attention-to-detail by providing a compliant main door entrance monitoring and screening service and taking control in day-to-day and emergency situations
- Demonstrated strong communication skills by interacting with key stakeholders including emergency services, client representatives and security officers
- Displayed organisation skills through filling out and managing daily occurrence report
- Escorting the manager while Cash in transit
Customer Service Representative
7-Eleven
Petersham
05.2018 - 11.2019
- Proven excellent customer service by assisting around 700+ customers promptly to meet their enquiries and needs
- Demonstrated efficient multi-tasking skills through serving around 700+ customers daily alongside with stocking, cleaning and maintaining a clean, customer-friendly and safe environment
- Communicated with vendors regarding order availability, future inventory and special orders
- Effective stock and inventory management to ensure minimal wastage
Sales Representative
World Vision Australia
Burwood East, VIC
05.2014 - 11.2014
- Proved efficient customer service skills by selling 8-10 services daily on-site and by creating rapport with customers
- Accurately collected and processed payments each day up to $1200 daily
- Demonstrated organisation skill through generating weekly report and presenting to the senior management
- Proved upselling skills by meeting weekly KPI targets
- Achievement - Achieved 'Employee of the Month' award for going beyond the KPI
Customer Manager
Grameenphone Head Office
Dhaka
08.2012 - 06.2014
- Provided excellent customer service to around 1000+ customers daily through online chatting on web, multiple windows at a same time
- Demonstrated time-management skills through meeting customer queries, requests and complaints handling through email on due time
- Provided Digital Marketing through Facebook fan page maintaining, post handling, customer query resolution and promoting offers and promotions time to time through social media
Training Coordinator
Grameenphone Centre
Dhaka
08.2013 - 12.2013
- Proven organisational skill through gathering data about course success and participant experiences to help with future course planning
- Demonstrated team player nature by liaising between trainers and course participants
- Proven communication skills by resolving employment-related disputes through proactive communication on regular basis
- Demonstrated liaising skill by obtaining documents, clearances, certificates and approvals from local, state and federal agencies
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Compiled training handbook and related course materials
- Achievement - Analysed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
Roster Manager
Grameenphone Head Office
Dhaka
07.2012 - 07.2013
- Managed roster for around 150 employees inbound contact centre for both part timer and full time employees
- Arranged adequate support for crisis situations and special events
Brand Ambassador
Philip Morris Bangladesh Ltd
Dhaka
01.2012 - 07.2012
- Proven accuracy by assisted in organizing and stocking merchandise
- Demonstrated high-quality communication skill by communicating with potential customers about the product value, quality and style
- Demonstrated efficiency by drafting post-event evaluations, compiled results and recommended changes for future events
Customer Care Representative
Grameenphone Center
Dhaka
01.2010 - 07.2012
- Provided effective customer service by answering average of 160-200 calls per day, addressing customer inquiries, solving problems and providing new product information
- Proven software literacy by assessing and recording around 160-200 customer data daily into company databases, including demographics and preferences
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals
- Developed client rapport by promptly processing requests and resolving financial discrepancies
- Achievement - promoted as roster manager for proving efficient customer service
Education
Master of Professional Accounting - Management Accounting
Holmes Institute Sydney
12.2018
Bachelor of Business Administration - Marketing And Human Resource Management
East West University
Bangladesh12.2014
Skills
- Facilities Management: Comprehensive experience in overseeing facility operations, project management, and contractor management to ensure optimal functionality and compliance
- Stakeholder Engagement: Proven ability to build and maintain constructive relationships with internal and external stakeholders, enhancing department performance and brand standards
- Risk and Safety Management: Expertise in managing emergency incidents, implementing safety protocols, and ensuring compliance through effective training and documentation
- Operations Oversight: Skilled in coordinating daily operations, including inventory management, cash handling, and service delivery in retail and hospitality settings
- Financial Management: Proficient in monitoring budgets and Variable Outgoings (VOs), driving sustainability initiatives, and optimizing resource allocation
- Technical Proficiency: Experienced in utilizing systems such as BMS, ECM, Tableau, and JDE for data analysis, reporting, and enhancing operational efficiency
- Customer-Centric Approach: Strong commitment to delivering exceptional customer service and ensuring satisfaction at every level of operations
- Crisis Management: Ability to handle high-pressure situations and implement effective solutions to maintain safety and security
References
Available on request
Timeline
Duty Manager
Vicinity Centre
04.2022 - Current
Security Admin Assistant
Hombush DFO Shopping Centre
03.2021 - Current
Security Officer/Rover
ISEC Security Pty LTD
03.2020 - Current
Security Personnel
Halo
07.2019 - Current
Customer Service Representative
7-Eleven
05.2018 - 11.2019
Sales Representative
World Vision Australia
05.2014 - 11.2014
Training Coordinator
Grameenphone Centre
08.2013 - 12.2013
Customer Manager
Grameenphone Head Office
08.2012 - 06.2014
Roster Manager
Grameenphone Head Office
07.2012 - 07.2013
Brand Ambassador
Philip Morris Bangladesh Ltd
01.2012 - 07.2012
Customer Care Representative
Grameenphone Center
01.2010 - 07.2012
Master of Professional Accounting - Management Accounting
Holmes Institute Sydney
Bachelor of Business Administration - Marketing And Human Resource Management
East West University
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