Muinul Habib Noman
Bankstown,NSW
Summary
Dynamic Administration Officer with a proven track record at Central Queensland University, excelling in compliance and admissions. Expert in CRM management and conflict resolution, I effectively guided students through complex processes, enhancing operational efficiency and student satisfaction. Adept at stakeholder engagement, I thrive in high-volume environments while maintaining meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Administration Officer (Compliance & Admissions – International Operations)
Central Queensland University
Sydney
08.2022 - Current
- First point of contact for international admissions and compliance queries, providing professional and empathetic guidance
- Manage high-volume CRM database requests, ensuring accurate triage, resolution, and documentation
- Advise students on admission processes, enrolment policies, and refunds, ensuring compliance with the ESOS Act
- Process and update student records, including CoE creation and cancellation, ensuring data integrity and adherence to regulations
- Liaise with finance and compliance teams to resolve complex cases, escalating issues as required
- Conduct internal investigations and provide recommendations to improve operational processes
- Coordinate and support university events, including Open Days and student engagement initiatives
Admissions & Operations Coordinator
Eye Design Academy
Sydney
04.2021 - 07.2022
- Provided first-line support to students regarding training, enrolment, and administrative requirements
- Managed student records, scheduled training sessions, and facilitated smooth academic operations
- Assisted management with daily operational tasks, ensuring seamless communication across teams
- Monitored online student engagement and responded to queries, fostering a supportive learning environment
- Processed RTO certifications and maintained compliance with educational standards
Project Coordinator
Unique Financial Services Pty Ltd
Sydney
11.2019 - 03.2021
- Coordinated administrative and project tasks, ensuring efficiency in operations and adherence to deadlines
- Managed stakeholder relationships and provided strategic project support
- Assisted in risk assessment, reporting, and documentation management
Education
Master of Project Management -
Central Queensland University
Sydney12.2020
Graduate Certificate in Management -
Central Queensland University
Sydney12.2019
Bachelor of Business Administration - Marketing
University of Liberal Arts Bangladesh
12.2014
Skills
- Student Services & Higher Education Administration
- Enrolment & Progression Advisory
- Customer Service & Case Management
- Compliance & Policy Interpretation
- CRM & Database Management
- Problem-Solving & Conflict Resolution
- Strong Communication & Interpersonal Skills
- Attention to Detail & Accuracy
- Multi-tasking in High-Volume Environments
- Stakeholder Engagement & Team Collaboration
Websites
References
Available upon request.
Professional Development And Activities
- Deputy Leader, ULAB Youth Engagement & Support, 2011–2014
- Bronze Achiever, Duke of Edinburgh’s Award (UK)
Certifications And Additional Skills
- Advanced MS Office Suite (Excel, Word, Outlook, PowerPoint)
- CRM & Student Management Systems (PRISMS, Salesforce)
- Data Management & Reporting
- Multilingual: Fluent in English & Bengali
Timeline
Administration Officer (Compliance & Admissions – International Operations)
Central Queensland University
08.2022 - Current
Admissions & Operations Coordinator
Eye Design Academy
04.2021 - 07.2022
Project Coordinator
Unique Financial Services Pty Ltd
11.2019 - 03.2021
Master of Project Management -
Central Queensland University
Graduate Certificate in Management -
Central Queensland University
Bachelor of Business Administration - Marketing
University of Liberal Arts Bangladesh
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