Overview
Work History
Education
Community Service
Timeline
Generic

MUJDA HAKIMI

Melbourne,VIC

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Duff Street Medical Complex
Melbourne, VIC
03.2025 - Current
  • Efficiently managed patient appointments, notifications, and rescheduling using healthcare systems such as BestPractice, Nookal, and ZedMed.
  • Obtained insurance verifications, pre-authorizations, and pre-determinations.
  • Answered telephones, distributed mail and faxes, and prepared patient files.

Contact Centre Agent

I-MED Radiology Network
Melbourne, VIC
01.2025 - 05.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times.
  • Scheduled appointments for various radiology services (Ultrasounds, CT scans, X-rays, DEXAs, OPGs) across Victoria.

Medical Receptionist

BroadOak Medical Centre
Cranbourne East, VIC
05.2024 - 01.2025
  • Answered telephone calls, responded to emails and fax inquiries, and managed correspondence effectively.
  • Accurately entered patient and study information into electronic health records and databases.
  • Coordinated and scheduled patient appointments using BestPractice and Cliniko to maximise staff efficiency and optimise equipment utilisation.
  • Transcribed dictated medical reports accurately and promptly.

Customer Service Representative

Target
Fountain Gate
10.2017 - 12.2024
  • Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provided information about products, services, and policies.
  • Identified and troubleshot customer issues, providing effective solutions or escalating when necessary.
  • Documented customer interactions and resolutions accurately in the company database.

Graduation Officer

Monash University
Clayton
03.2022 - 05.2023
  • Coordinated with academic departments to ensure accurate listing of graduates and degree conferrals.
  • Served as the primary point of contact for graduates, providing information on ceremony details, gown rentals, and ticketing.
  • Communicated regularly with students, faculty, and staff to address inquiries and concerns.

Christmas Casual

Cotton On
Fountain Gate
10.2021 - 02.2022
  • Greeted and assisted customers in a friendly and approachable manner.
  • Provided product information and support to enhance the customer shopping experience.
  • Maintained store presentation and organization, ensuring products were stocked and displays were appealing.
  • Collaborated with team members to achieve sales goals and create a positive shopping environment.

Education

Bachelor of Biomedical Science - Infection & Immunity

Deakin University
Burwood, VIC
12.2026

Bachelor of Science - Physiology & Anatomy

Monash University
Clayton
09.2024

Certificate III in Pathology - Blood Collection

Chisholm Institute
02.2022

All Health Training

Community Service

Faraj Academics, Tutoring, 2022, 2024, Provided academic support to students in Years 7-10 in subjects including Mathematics, General Science, Chemistry, and Biology., Aided recent refugees in acclimating to their new environment, offering guidance and support to facilitate their settlement., Handled and edited the professional website for Faraj Academics, ensuring accurate and engaging content.

Timeline

Medical Receptionist

Duff Street Medical Complex
03.2025 - Current

Contact Centre Agent

I-MED Radiology Network
01.2025 - 05.2025

Medical Receptionist

BroadOak Medical Centre
05.2024 - 01.2025

Graduation Officer

Monash University
03.2022 - 05.2023

Christmas Casual

Cotton On
10.2021 - 02.2022

Customer Service Representative

Target
10.2017 - 12.2024

Bachelor of Biomedical Science - Infection & Immunity

Deakin University

Bachelor of Science - Physiology & Anatomy

Monash University

Certificate III in Pathology - Blood Collection

Chisholm Institute

All Health Training

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