Mujtaba Mazhar Baloch
Glenroy,VIC
Summary
As a Customer Service Representative, I thrive in active and dynamic environments, always aiming to make customers' lives easier and brighter. I have a proven track record of going above and beyond to ensure customer satisfaction. My ability to prioritize tasks without compromising the customer experience, coupled with a vibrant personality, equips me to effectively promote in-store offerings. Additionally, I maintain a safety-first approach, remaining level-headed in emergency situations, and offer a flexible schedule to meet the demands of a 24-hour operation.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Grande Experiences
06.2022 - 03.2023
- Successfully built and maintained strong relationships with customers, ensuring their satisfaction and repeat business.
- Demonstrated a high level of energy and motivation to keep pace in a bustling retail environment, contributing to a positive and energetic atmosphere.
- Skillfully prioritized tasks while providing exceptional customer service, consistently meeting or exceeding performance goals.
- Actively promoted in-store promotions, resulting in increased sales and customer engagement.
- Implemented a safety-first approach, swiftly and effectively handling emergency situations, ensuring the well-being of customers and colleagues.
- Adapted to a flexible work schedule, accommodating varying shifts and contributing to the success of a 24-hour operation.
Sales Associate
Seconds IT Solutions
04.2021 - 04.2022
- Utilized persuasive communication and interpersonal skills to drive sales and meet or exceed targets.
- Assisted customers in making informed purchase decisions, fostering a customer-centric approach.
- Collaborated with colleagues to create a cohesive and efficient sales team.
- Managed inventory, organized product displays, and ensured a visually appealing shopping environment.
Education
Master of Science - Information Technology
Deakin University
Melbourne, VIC02.2021
Skills
- Extraordinary interpersonal skills, establishing and nurturing lasting connections with customers
- High energy and motivation to excel in a fast-paced and busy retail environment
- Exceptional ability to prioritize tasks while maintaining a focus on providing outstanding customer service
- Confident in promoting in-store promotions and converting potential customers
- A safety-first mindset, ensuring a calm and effective response in emergency situations
- Flexibility in scheduling, accommodating various hours within a 24-hour operation
Languages
English
Full Professional
Timeline
Customer Service Representative
Grande Experiences
06.2022 - 03.2023
Sales Associate
Seconds IT Solutions
04.2021 - 04.2022
Master of Science - Information Technology
Deakin University
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