Mukesh Kumar Yadav
Brabham
Summary
Seeking a challenging environment that encourages continuous learning and creatively provides exposure to new ideas and to be a part of a dynamic growth-oriented organization.
Overview
7
7
years of professional experience
Work History
PRO
Apple
08.2023 - 02.2024
- The Pro is the most knowledgeable and effective customer service and relationship-building team member in the store
- Identify emerging technology and consumer trends and how the team can leverage those insights to develop new sales opportunities
- Mentor team members on unique product knowledge, and purchasing options, including financing and carrier contracts, industry acumen, and sales skills
- Maintain expertise in all Apple products and services (in-store and online), our ecosystem, and many third-party products to present complete solutions
- Serve as a role model to teammates and demonstrate how to achieve personal and store performance goals
- Partner closely with store leadership, Global Retail Support, and peers within geo.
EXPERT
Apple
04.2023 - 08.2023
- Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products
- Proven experience in sales and technology solutions, as well as in developing customer loyalty
- Ability to consistently deliver great customer experiences — no matter what the situation.
SALES SPECIALIST
Apple
08.2022 - 04.2023
- Maximized customer satisfaction by quickly responding to any concern or request
- Exceed sales objectives with tenacious approach to capturing new leads and customers
- Answered customers' questions about products, prices, and availability.
TEAM MEMBER
BWS
02.2022 - 02.2024
Team Member
BWS
03.2021 - 02.2022
Team Member
BWS Parramatta
08.2017 - 03.2021
- Complete pay week close using KRONOS
- Review and investigate Register Operations Report and registry errors
- Review and action Overs and Under Report
- Complete week's Safety Kit Tasks
- Complete store-specific cycle counts
- Review delivery roaster
- Good knowledge of RF gun, Out of date, clearance, POS functions and cash handling and refunds
- Quite confident with Planogram and Store layout
- Good understanding of store KPIs and have good hands-on inventory control(Promo Planning, Overstock investigation, Stocktake and Product ranging).
Education
Master of Information Technology - Enterprise Systems
Australia Technical and Management College
Federation University
BULK E-MAIL Federation University
Skills
- Retail Sales Customer Service
- Problem-Solving Ability
- Product Promotion
- POS Systems Expertise
- Technical Support
- Team Development
- Computer Proficiency
- Administrative and Office Support
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relationship Management
- Administrative Support
Timeline
PRO
Apple
08.2023 - 02.2024
EXPERT
Apple
04.2023 - 08.2023
SALES SPECIALIST
Apple
08.2022 - 04.2023
TEAM MEMBER
BWS
02.2022 - 02.2024
Team Member
BWS
03.2021 - 02.2022
Team Member
BWS Parramatta
08.2017 - 03.2021
Master of Information Technology - Enterprise Systems
Australia Technical and Management College
Federation University
BULK E-MAIL Federation University
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple