Mukkram Shaik

Highly skilled and results-driven Senior Technical Business Analyst with over 11 years of extensive experience in the IT industry, spanning across Financial Services, Logistics, Product, and Consulting sectors. Proficient in agile methodologies and dedicated to delivering exceptional results. Key highlights of expertise include:

• Requirement Gathering and Elicitation: Proven track record in gathering and eliciting requirements, conducting thorough impact analysis, and facilitating effective communication between stakeholders.
• Software Development Life Cycle (SDLC): Comprehensive understanding and hands-on experience in all phases of the SDLC, ensuring smooth project execution from initiation to deployment.
• Stakeholder Management and Negotiation: Strong interpersonal skills enabling seamless collaboration and negotiation with diverse stakeholders, fostering productive relationships across different teams.
• Pega Platform Expertise: Extensive knowledge of Pega Out-of-the-Box (OOTB) features, including Flows, Flow Actions, Activities, User Interface, Agents, SLA, Correspondence, Single Sign-On, PRPC Security, Reports, Listeners (File, MQ), REST Connectors, and SOAP Services. Proficient in debugging and root cause analysis.
• Agile Proficiency: Skilled in working within Agile environments using tools such as JIRA and Confluence. Experienced in writing user stories and collaborating effectively within Scrum teams.
• Documentation and Analysis: Expertise in crafting various project documentation, including business requirements documents, functional and technical specifications, and user stories. Capable of conducting thorough gap analysis and testing.
• Change and Release Management: Extensive experience in change management and release management activities, ensuring smooth transitions and minimal disruptions to operations.
• Integration and Migration Projects: Proven track record in system integrations, API integrations, interface design, requirements documentation, and data migration analysis. Experience in technology migration and enhancement projects.
• Digital Transformation and Data Transformation: Proficient in driving digital transformation initiatives and data transformation projects, leveraging extensive knowledge of API specifications and response formats.
• Engagement and Scope Definition: Well-versed in engaging business users to gather requirements and define project scopes, ensuring alignment with business objectives and delivering solutions that meet stakeholder needs.

With exceptional communication skills, both verbal and written, and a proven ability to work effectively with onshore/offshore development teams, I am committed to driving success in every project I undertake.