Summary
Overview
Work History
Education
Skills
Timeline
Generic

MUKTHAR MOHAMMED

Lithgow,NSW

Summary

Motel Manager with background in overseeing daily operations, improving guest satisfaction, and driving revenue growth. Possess strong leadership skills, proficiency in conflict resolution, and ability to train and mentor staff for optimal performance. Enhanced customer experience by implementing effective operational strategies and maintaining high standards of cleanliness and service quality. Proven track record of success in enhancing overall business performance in previous roles.

Overview

15
15
years of professional experience

Work History

Motel Manager

LS Motels Pty Ltd
Lithgow , NSW
04.2024 - Current
  • Monitored the performance of all motel departments to ensure quality service.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Developed and implemented policies and procedures to ensure customer satisfaction.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
  • Prepared reports on occupancy rates, revenues and expenses for management review.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Provided marketing support by developing promotions, advertisements, mailings and other materials to increase motel bookings.
  • Created pricing strategies designed to maximize profits while maintaining competitive room rates.
  • Reviewed financial records such as income statements, balance sheets and tax returns.
  • Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
  • Designed new programs that would improve overall efficiency within the organization.
  • Performed daily cash reconciliations in accordance with established accounting procedures.
  • Managed accounts receivable functions such as invoicing customers and collecting payments due.
  • Maintained relationships with local businesses to promote cooperative advertising opportunities.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
  • Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
  • Organized staff schedules, balancing workload and operational needs.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Oversaw recruiting, interviews and new employee hiring.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Team Leader

VICTORIA ENERGY PTY LTD
Melbourne , VIC
06.2023 - 03.2024
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained daily inventory to facilitate successful material distribution.
  • Motivated team members through recognition programs and performance-based incentives.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Identified needs of customers promptly and efficiently.
  • Analyzed company's expenditures and developed financial models.

Fuel Station Manager

Truck Stop Polo Flat
Cooma , NSW
07.2022 - 02.2023
  • Managed daily operations of the fuel station, including staff scheduling and customer service.
  • Supervised employees to ensure compliance with safety regulations and company policies.
  • Maintained records of fuel sales, inventory levels, and other operational data.
  • Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.
  • Established procedures for cash handling, credit card processing, and security protocols.
  • Analyzed market trends to determine optimal pricing for fuel products offered at the station.
  • Monitored stock levels of food items, beverages, automotive supplies, cigarettes., ensuring adequate supply was available at all times.
  • Coordinated with vendors regarding delivery schedules for merchandise orders placed by the station.
  • Oversaw the ordering of fuel from suppliers as needed based on current inventory levels.
  • Performed minor repairs such as changing light bulbs or replacing broken fixtures around the facility.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in resolving conflicts between employees or customers when necessary.
  • Implemented cost-saving measures such as energy conservation initiatives or reducing waste production.
  • Created weekly reports detailing employee performance, customer feedback, and financial information.

Senior Sales Consultant

Amplifon India Pvt Ltd
Mumbai , Maharashtra
05.2019 - 06.2022
  • Developed and implemented sales strategies to increase customer satisfaction.
  • Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
  • Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
  • Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
  • Ensured compliance with company standards in regards to quality control processes at each stage of the sale cycle.
  • Planned sales campaigns and led efforts to attract new customers.
  • Utilized cold calling, social media and trade publications to identify prospective customers.
  • Developed large base of repeat clientele through various methods, including quick return phone calls and truthful responses to questions.
  • Identified and explained the major features, functions, and benefits for products that customers were interested in.
  • Strengthened current product portfolio by creating strategic brand-building events.
  • Suggested solutions for customer projects that exceeded expectations and boosted business.
  • Monitored and oversaw staff performance to attain accurate individual and team target metrics.

Retail Sales Manager

Albarakat Group Company Limited
Riyadh, Saudi Arabia
04.2015 - 05.2019
  • Created weekly and monthly reports on store performance and sales objectives.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Monitored employee performance and provided feedback to improve productivity.
  • Maintained a clean work environment to promote safety standards.
  • Established relationships with vendors, suppliers, and other partners.
  • Developed plans for increasing customer loyalty programs.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Collaborated with the HR department to recruit, hire, and onboard new sales staff.
  • Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
  • Maintained inventory levels, ensuring stock availability while minimizing excess.
  • Negotiated with suppliers and vendors to secure beneficial terms and pricing.

Audio Technician

Amplifon India Pvt Ltd
Bhopal And Indore, Madhyapradesh
02.2012 - 12.2014
  • Troubleshoot any technical issues with the audio equipment.
  • Record and edit audio files using software programs such as ProTools and Logic Pro.
  • Train personnel on how to use audio equipment correctly and safely.
  • Install new software updates for existing audio equipment.
  • Organize cables and cords in an orderly fashion when setting up the system prior to an event start time.
  • Monitor sound levels during performances or recordings to maintain quality standards.
  • Develop strategies for improving overall sound quality based on feedback from clients.
  • Stay current with industry trends by attending seminars or workshops related to audio engineering.
  • Worked closely with producer and technical team to create single and multi-camera field productions.
  • Managed day-to-day AV operations, supervising equipment removal and return.
  • Checked completed work for quality and accuracy.

Supervisor

Sweekaar Institute
HYDERABAD, India
06.2009 - 01.2012
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Determined consumer needs to provide products and services appealing to larger market.

Education

High School Diploma -

INSTITUTE OF BUSINESS AND MANAGEMENT AUSTRALIA
Sydney, NSW
03-2024

High School Diploma -

VIDYA VIKAS MODEL SCHOOL
INDIA
05-2009

Skills

  • Reservation Management
  • Guest Relations Management
  • Revenue management
  • Complaint Handling
  • Front Desk Operations
  • Property Maintenance
  • Housekeeping supervision
  • Budget Planning
  • Sales and Marketing
  • Housekeeping oversight
  • Guest experiences
  • Guest services management
  • Guest accommodations
  • Travel Coordination
  • Reservations Management
  • Safety Procedures
  • Employee Scheduling
  • Sales
  • Staff Supervision
  • Outstanding communication skills
  • Training and mentoring
  • Guest complaint resolution
  • Hospitality
  • Cash Handling
  • Account Administration
  • Telephone Etiquette
  • Quality Assurance
  • Revenue Generation
  • Front office staff
  • Staff Training and Development
  • Staff Scheduling

Timeline

Motel Manager

LS Motels Pty Ltd
04.2024 - Current

Team Leader

VICTORIA ENERGY PTY LTD
06.2023 - 03.2024

Fuel Station Manager

Truck Stop Polo Flat
07.2022 - 02.2023

Senior Sales Consultant

Amplifon India Pvt Ltd
05.2019 - 06.2022

Retail Sales Manager

Albarakat Group Company Limited
04.2015 - 05.2019

Audio Technician

Amplifon India Pvt Ltd
02.2012 - 12.2014

Supervisor

Sweekaar Institute
06.2009 - 01.2012

High School Diploma -

INSTITUTE OF BUSINESS AND MANAGEMENT AUSTRALIA

High School Diploma -

VIDYA VIKAS MODEL SCHOOL

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MUKTHAR MOHAMMED