Mukul Mukul
Knoxfield,VIC
Summary
A highly motivated and ambitious graduate student specializing in International Finance, seeking an entry-level position in the field of finance to leverage theoretical knowledge and practical skills gained through academic coursework and a bachelor's degree internship in export-import business. Eager to contribute to an organization's success by applying a strong work ethic, critical thinking abilities, and a keen interest in international trade and finance.
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Intern
U Designs Pvt Ltd
06.2019 - 07.2019
- Assisted in coordinating export-import activities, including preparing necessary documentation, such as invoices, packing lists, and customs forms
- Conducted market research to identify potential international markets and analyze trade trends
- Collaborated with logistics team to ensure smooth shipping and delivery of goods
- Assisted in managing import-export records, tracking shipments, and monitoring compliance with trade regulations
- Participated in negotiations with suppliers and customers to secure favorable terms and conditions
- Developed a solid understanding of international trade practices, customs regulations, and foreign exchange management.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Customer Service Cashier
Cafe Coffee Day
08.2019 - 10.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Executive
Pizza Hut
01.2020 - 03.2020
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Identified complications requiring further research and escalated to appropriate department or management.
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 08.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Stock Manager
Coca Cola Amatil
09.2022 - Current
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
Master’s - International Finance
Deakin University
Burwood, VIC07.2023
Bachelor of Business Administration - Finance
Amity University Noida
07.2021
Skills
- Strong understanding of international trade finance, economics, and financial management principles
- Knowledgeable about export-import procedures, documentation, and logistics
- Proficient in financial analysis, forecasting, and reporting
- Familiar with trade financing instruments, such as letters of credit and documentary collections
- Proficient in MS Office Suite, with advanced knowledge of Excel for data analysis and financial modeling
- Cost Control and Reduction
- Figures Calculations
- Financial Analysis
Accomplishments
- Supervised a team of eight staff members.
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Suggested actionable improvements to training policies, resulting in increased employee retention.
- Improved overall preparation speed by 90% in the first three months of employment.
- Promoted from Sandwich Artist to Store Manager.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Languages
English
Professional Working
French
Elementary
Hindi
Native or Bilingual
Timeline
Stock Manager
Coca Cola Amatil
09.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
01.2022 - 08.2022
Customer Executive
Pizza Hut
01.2020 - 03.2020
Customer Service Cashier
Cafe Coffee Day
08.2019 - 10.2019
Intern
U Designs Pvt Ltd
06.2019 - 07.2019
Master’s - International Finance
Deakin University
Bachelor of Business Administration - Finance
Amity University Noida
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