Mukul SANGWAN
Sydney,NSW
Summary
A results-driven and determined professional with over 18 years of extensive experience in solutioning and managing, end-to-end lifecycles for complex IT project deliveries. This includes devising and implementing comprehensive test architectures tailored to meet tangible business objectives, while adeptly navigating between Agile and Hybrid delivery methodologies.
I possess a proven track record in fostering confidence and cultivating enduring relationships, both within the organization and with individuals. My commitment to professionalism and consistency is evident in every aspect of client relations. With a robust sense of accountability, I excel in demanding and challenging environments. I am adept at instigating positive change for enhanced performance and am recognized as a accomplished professional known for my ability to work independently and collaboratively as a valuable team member.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager – Test Services [Wealth Portfolio]
Infosys Australia[for Westpac Banking Group]
05.2022 - Current
- Assume a pivotal role in crafting and executing transformation and migration strategy solutions in collaboration with clients, cross-functional service teams, and third-party partners.
- Lead and managed the successful testing delivery for the merger of BT's Personal and Corporate Superannuation funds with Mercer Super Trust as part of the Westpac merger.
- Lead the implementation of an end-to-end (E2E) approach integrating IT service management to effectively manage Service Level Agreements (SLAs) and orchestrate the portfolio-wide rollout of delivery solutions. This involves employing continuous integration, development, and monitoring practices while overseeing multiple Software Development Life Cycle (SDLC) phases, encompassing transition to operation, Business as Usual (BAU) activities, and helpdesk support
- Monitor and track project performance against the established plan, including activities to manage and control project scope, schedule, and budget as outlined in the project management plan.
- Accountable for the project planning, execution and successful implementation of projects.
- Serve as the primary liaison for client relationships, overseeing all Quality Assurance (QA) service delivery requirements within the Wealth portfolio, which entails managing a minimum annual expenditure of AUD 30 million.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
IT Architect – Test Data Services
Cognizant Technology Solutions [for TAL Insurance]
11.2021 - 05.2022
- Managed the client test data services across the multiple platforms
- Managed the improvement and refining of the overall Test Data Management approach, adopted for continuous DevOps delivery model, implemented across platforms
- Lead and manage internal and external vendors for efficient & robust test planning, execution/triaging, and reporting on progress, risks, and issues to senior stakeholders
- Worked on the strategic roadmap for the adoption of the tooling solution to achieve test data masking and provisioning across Non-prod environments
- Client team(s) management including third-party vendor teams, ensuring timely delivery of tangible test deliverables adhering to overall project timeline
- Implement Lessons learned and focus on continuous process improvements.
IT Architect – Test Services
IBM Global Business Services [ For BBC ]
07.2019 - 11.2021
- Define Master Test Strategy to drive the detail level planning for both Functional and Non-functional Testing.
- Client team(s) management including third-party vendor teams, ensuring timely delivery of tangible test deliverables adhering to overall project timeline.
- Lead and manage End to End Business User Acceptance Test Phase, across multiple vendors – Internal & External.
- Drive key test initiatives to build a robust test solution, to form part of the value propositions and potential business opportunities, 1. An enterprise level Test Data Management solution to achieve Production data obfuscation and provisioning it to lower environment. 2. Migration of existing test capabilities off the client managed infrastructure to a more robust and flexible test tooling in JIRA.
- Collaborate with Application Owners, Solution Architects, and Business Subject Matter Experts (SMEs) to delineate and implement the testing strategy.
Delivery Manager – Test Services [Payments]
IBM Global Business Services [ For NBS]
07.2018 - 07.2019
- Managed the overall test services across different initiatives within one of the key Value Stream in Payments – Digital & Electronic
- Engaged in the Base 24 payment resilience program, aimed at fostering societal confidence in hardware capacity models to address future demands effectively
- Leverage performance testing knowledge and solutions to contribute to the definition of system monitoring and alerting mechanisms.
- Ensure Demand Management and team readiness for the program through upskilling and cross training.
- Demonstrable leadership in implementing key test levers to adopt a Shift Left approach, at a Program level, thus leading to timely and effective delivery into BAU environment.
Portfolio Manager – Test Services
IBM Global Business Services[for Nestle Global]
01.2017 - 07.2018
- Managing a team of 30-member test specialist, manage financials, ensure business growth, and enhance profitability
- Manage governance, monitor key metrics and deliverables of program & individual projects
- Manage risks, issues and escalations and mentor Team Leads
- Define new service agreements and manage POCs for new innovative Test solutions
- Define Test Strategy and master test plans for both Functional Manual and Automated Testing using Worksoft Certify
- Overall accountable for test management including the functional, automation and non-functional requirements perpetuating technical leadership in defining, managing, and delivering the overall Testing for 6 different engagements at Nestle account
- Establish adoption of DevOps delivery methodology ensuring Continuous testing and alignment with IBM defined 6 Cs approach
- Define and drive innovation, across multiple test engagements, delivering test solutions to the client For e.g., SOLMAN – Worksoft integration, accelerate mobile test automation through Worksoft-Perfecto etc.
- Engage in comprehensive discussions on requirement and test scope with global providers in cybersecurity, while effectively managing infrastructure-level penetration tests.
IT Architect – Test Services
IBM Global Business Services[ For CO-OP]
08.2015 - 01.2017
- As the core member of the end-to-end program test team, spearhead the translation of client's business requirements into precise system, application, and process designs, while defining end-to-end (E2E) test solutions and ensuring the delivery of Non-functional testing.
- Define comprehensive Test Strategies and crafting master test plans encompassing both Functional and Non-functional testing domains.
- Offer technical leadership in defining, managing, and delivering Non-Functional Testing, encompassing Operational Acceptance Testing (OAT), Performance Testing, and Security and Penetration Testing.
- Review quality of Test Plans, Test Specifications and Test Results.
- Ensure the creation of all requisite Performance Test Plans with a Test Engineering mindset, facilitating the recording of all test results in the designated system, and proficiently identifying and managing all defects.
Test Architect/Business Analyst Manager
IBM Global Business Services
07.2006 - 08.2015
- Within the Design Authority team, spearhead collaboration with clients to comprehend Business Requirements and subsequently translate them into Test Specifications and Use Cases with meticulous detail and clarity.
- Recommend testing tools and define testing tool usage guidelines and ensure compliance
- Review quality of Test Plans, Test Specifications and Test Results
- Specify the requirements for test environments
- Ensure appropriate entry and exit criteria are established and met for each test phase.
- Work with project managers across different external change requests, Maintenance & Infrastructure releases ensuring overall quality of the test deliverables in alignment with the business requirements
- Lead User acceptance sessions with the Client in order to facilitate the formal delivery sign off.
Education
Bachelor Of Engineering - Electronics And Communications Engineering
Maharshi Dayanand University
India05.2006
Skills
IT Strategy
Program Management
Agile Project Management
Strategic Leadership
Requirements Analysis
Managed Service Delivery
Financial Planning and Analysis
Client & Stakeholder Management
DevOps Initiatives, CICD
Estimation & Budgeting
Coaching & Mentoring
Accomplishments
- Achieved Eminence & Excellence Award from the customer for exceptional performance across geographies.
- Awarded with Service Excellence Awards as one of the key contributors towards the Base Account Growth initiative at an organization level.
- Received accolades [Manager's Choice Awards] from clients at multiple occasions for timely delivery of high-quality work products.
- Maintained a customer satisfaction score consistently exceeding 6 out of 7.
Certification
- ICP – Agile Certified Coach
- Certified SAFe4 Agilist
- Certified Scrum Master (CSM)
- Certified Software Test Manager (CSTM)
- Oracle Certified Associate (OCA)
- ISTQB Foundation Level
- IBM Certified Specialist Rational Test Management and Robot v2003
- Six Sigma White Belt Certification at IBM Global Services India
Timeline
Program Manager – Test Services [Wealth Portfolio]
Infosys Australia[for Westpac Banking Group]
05.2022 - Current
IT Architect – Test Data Services
Cognizant Technology Solutions [for TAL Insurance]
11.2021 - 05.2022
IT Architect – Test Services
IBM Global Business Services [ For BBC ]
07.2019 - 11.2021
Delivery Manager – Test Services [Payments]
IBM Global Business Services [ For NBS]
07.2018 - 07.2019
Portfolio Manager – Test Services
IBM Global Business Services[for Nestle Global]
01.2017 - 07.2018
IT Architect – Test Services
IBM Global Business Services[ For CO-OP]
08.2015 - 01.2017
Test Architect/Business Analyst Manager
IBM Global Business Services
07.2006 - 08.2015
Bachelor Of Engineering - Electronics And Communications Engineering
Maharshi Dayanand University
- ICP – Agile Certified Coach
- Certified SAFe4 Agilist
- Certified Scrum Master (CSM)
- Certified Software Test Manager (CSTM)
- Oracle Certified Associate (OCA)
- ISTQB Foundation Level
- IBM Certified Specialist Rational Test Management and Robot v2003
- Six Sigma White Belt Certification at IBM Global Services India
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