MUKUL WAKCHAURE
CANBERRA,ACT
Summary
Effective communicator able to build relationships with individuals from diverse backgrounds and all organizational levels. Aggressive drive towards organizational change through research, optimization and systems development. Focused on reducing costs, streamlining processes and maximizing resource utilization. MBA in International Business helped me focus on increasing connectivity of businesses, markets, people and information across different countries. Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
8
8
years of professional experience
Work History
Branch Manager
Bitek Pty Ltd
Hume, ACT
05.2023 - 09.2023
- Performed sales consultations and educated clients on products and services.
- Prospected for new business using databases and other strategies to generate sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Operations Manager
Solar4Life
Canberra, ACT
01.2022 - 02.2023
- Managed a 35-member team in operations, developed strategic plans for marketing and business, created policy documents, motivated/trained staff and achieved ample increase in customer engagement through social media marketing and sales.
- Managed projects in alignment with time, budget and quality requirements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored resource use to achieve set goals within budget constraints.
- Provided updates on status of contract processes to upper management and other important personnel.
- Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
- Calculated solar resources and array production according to climate, site shading and roof orientation.
- Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
- Provided financial counseling to customers ineligible for Sustainable housing scheme.
Gaming Supervisor/ Casual Duty Manager
Ainslie Group
Canberra, ACT
11.2022 - Current
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Monitored payment of hand-delivered jackpots to verify promptness.
Customer Service Representative
Tasty Food Group
Canberra, ACT
10.2019 - 12.2021
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats, reviews and emails to facilitate customer service.
Business Consultant - Part Time
Agrigate Australia Pty Ltd
Kambah, ACT
03.2021 - 08.2021
- Negotiated and prepared contracts, bids and order forms.
- Generated monthly and quarterly financial reports to inform senior management and stakeholders.
- Processed payroll and payroll taxes in QuickBooks.
Project Intern
Canberra Innovation Network
Canberra, ACT
03.2021 - 05.2021
- Researched existing literature and summarized key findings, performing searches to resolve specific questions.
- Analyzed experimental data and interpreted results to write reports and summaries of findings.
- Conducted telephone or in-person questionnaires.
Finance Analyst/Contract Officer
Saicom Systems
Mumbai, Maharashtra
09.2017 - Current
- Produced and analyzed financial reports, including revenue statements and variance reports.
- Developing technical solutions to business problems and advancing the company's sales effort.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Finance Intern
Bartech Data Systems
Mumbai, Maharashtra
04.2017 - 05.2017
- Assisted with configuration and implementation of accounting software to automate tasks.
Finance Executive
Rupeeboss Financial Services PVT LTD
Mumbai, Maharashtra
05.2017 - 08.2017
- Responsible for planning, directing and overseeing operations related to SME loans.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
Management Trainee - Finance
Mumbai District Central Co-op Bank
Mumbai, Maharashtra
02.2016 - 09.2016
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Responded to incoming program emails and telephone inquiries.
Education
MBA - International Business
University of Canberra
Canberra, ACT06.2021
BMS (Bachelor of Management Studies) - Finance
K J Somaiya College of Arts And Commerce
Mumbai05.2017
Higher Secondary Certificate -
K. J Somaiya College of Science And Commerce
Mumbai04.2014
Secondary School Certificate -
North Mumbai Welfare Society's High School
Mumbai04.2012
Skills
- Financial Management
- Customer Relationship Management
- Negotiation
- Customer Acquisitions
- Emotional Intelligence
- Strategic event planning
- Attentive and Versatile
- Multi-tasking
- Strong work Ethics and Professionalism
- Cross-functional team abilities
- Performance reporting
- Training & Development
- Financial Portfolio Management
- Effective and Professional Communication
- Business Operations and Forecasting
- Statistical Analysis
- Customer centric & Cost leadership approach
Technical Skills
- Microsoft Office Suite
- Power BI
- Quickbooks
- MYOB
- XERO
- Salesforce
- Hubspot
- Tally
Referees
- Anil Sah (General Manager, Solar4Life): +61-403941840
- Maulik Patel ( National Account Manager, BITEK Pty Ltd): +61-450362606
- Sachin Divekar (General Manager, Saicom Systems): +91-9819235764
Timeline
Branch Manager
Bitek Pty Ltd
05.2023 - 09.2023
Gaming Supervisor/ Casual Duty Manager
Ainslie Group
11.2022 - Current
Operations Manager
Solar4Life
01.2022 - 02.2023
Business Consultant - Part Time
Agrigate Australia Pty Ltd
03.2021 - 08.2021
Project Intern
Canberra Innovation Network
03.2021 - 05.2021
Customer Service Representative
Tasty Food Group
10.2019 - 12.2021
Finance Analyst/Contract Officer
Saicom Systems
09.2017 - Current
Finance Executive
Rupeeboss Financial Services PVT LTD
05.2017 - 08.2017
Finance Intern
Bartech Data Systems
04.2017 - 05.2017
Management Trainee - Finance
Mumbai District Central Co-op Bank
02.2016 - 09.2016
MBA - International Business
University of Canberra
BMS (Bachelor of Management Studies) - Finance
K J Somaiya College of Arts And Commerce
Higher Secondary Certificate -
K. J Somaiya College of Science And Commerce
Secondary School Certificate -
North Mumbai Welfare Society's High School
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