Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCES
Timeline
Generic

MUKUNDA PANTHA

Macgregor

Summary

Highly enthusiastic and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company. Having the willingness to learn and grow personally and professionally. I am looking for a position in a company that needs and values quality customer service and system maintenance.

Personal Attributes Computer Proficiencies Problem solving: Able to identify problems, make right decisions and find productive ways to deal with the issues while working. Communication and interpersonal : Able to communicate and work in diverse environment with people from different backgrounds through weekly group reports and assessments, which includes daily meetings and creating minutes. Teamwork: Know how to work with others in an empathetic, efficient, and responsible manner during conversations, projects, meetings, or other collaborations. Leadership: Able to lead and deliver projects, encourage initiatives, build a sense of common purpose, and empower others. Remote Monitoring Tool Solar Winds N-Central Operating Systems Windows OS , Mac OS IT Ticketing System Jira Communication System Microsoft Teams, Zoom Cloud Solutions Microsoft Azure, Office365 Mobile Device Management Cisco Meraki System Manager, Microsoft Intune Antivirus & E-mail Security Webroot Hardware Dell PowerEdge, Cisco Routers/Catalyst Switches Windows Server Domain controller, File/Print Server, Terminal Server, SCCM Virtualizatin VMware ESXi 6.5 Backup Software Cloudally, Veeam Backup for Office 365 Networking DNS, VPN, TCP/IP, VoIP Servers Windows Server 2019/2016/2012R2 IP Telephony 3CX VOIP Remote App Terminal Server, Citrix XenAPP

Overview

3
3
years of professional experience

Work History

Coles Team Member

Coles Curtin
03.2022 - Current
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Gathered, organized and input information into digital database.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

IT Support Officier

Calvary Haydon Retirement Community
07.2021 - 01.2023
  • Managing Office365 including creating users account, access permission and licensing from Office 365 Admin Portal
  • Make sure that SLAs for every concern is taken into consideration and prioritize customer satisfaction
  • Manage all customer profiles and accounts in Active Directory, Microsoft Office 365 Admin portal as well as Exchange Admin Portal
  • Providing technical support to users and clients locally or via VPN connection and ensure proper maintenance of Workstations
  • Installing and managing operating systems and applications with Azure Endpoint Manager
  • Logging all tickets as well as service requests and collecting required information through effective incident management system
  • Answering calls, Escalating incidents and requests beyond scope of L1 and L2 Support teams in timeline manner
  • Provisioning new-hire accounts as well as preparing workstations and desks for use
  • On boarding and Off boarding staffs
  • Supporting internal hardware, software, networks, and other peripherals and communicating with vendors upon major hardware issues
  • Providing application support by installing operating systems, Microsoft 365 Applications, and other enterprise applications
  • Responsible for taking routine backups, emails, and server administration, monitoring updates on both server and client machines
  • Administrating and managing inter communication site (SharePoint) by integrating Microsoft new features, updating resolutions and news contents
  • Contributed to creation and maintenance of knowledge base articles and user guides.

Café Manager

Café Sydney
02.2020 - 03.2021
  • Recruiting, training, and supervising café staff
  • Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence
  • Ensuring that all café expenses are within budget and identifying ways to decrease operational costs
  • Receiving delivered café supplies and verifying that correct items and quantities have been delivered
  • Taking inventory of café supplies and ordering new stock as needed
  • Resolving customer complaints regarding food quality and customer service
  • Suggesting new menu items based on customers' preferences and feedback
  • Identifying strategies to retain and attract customers.

Education

Bachelors - Information Technology

Kings Own Institute
Sydney, NSW
10.2021

Certificate IV -

St. Leonard’s College, TAFE
St Leonards, NSW
07.2019

Skills

  • Coordinate Supplies
  • Call Center Operations
  • Product Knowledge
  • Cooperative Relationships

Accomplishments

  • Azure 104 (AZ-104) | ITIL | CCNA | - Certifications in progress.

REFERENCES

  

Nisha Joshi (ICT Senior System Administrator)

0414147419

Nisha.Joshi@calvarycare.org.au

Timeline

Coles Team Member

Coles Curtin
03.2022 - Current

IT Support Officier

Calvary Haydon Retirement Community
07.2021 - 01.2023

Café Manager

Café Sydney
02.2020 - 03.2021

Bachelors - Information Technology

Kings Own Institute

Certificate IV -

St. Leonard’s College, TAFE

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