Mulinuu Afa
Brisbane,QLD
Summary
Dynamic Auto Parts Specialist with a proven track record at Burson Auto Parts, excelling in customer service and parts identification. Enhanced operational efficiency through streamlined processes and effective team training. Skilled in supplier relations and problem-solving, consistently improving customer satisfaction and fostering a loyal client base.
Dependable customer service advisor familiar with wide range of parts manufacturers and available product lines. Supports technicians and customers alike with diverse parts needs. Keeps accurate records and bills parts correctly using custom software.
Overview
10
10
years of professional experience
Work History
Auto Parts Specialist
Burson Auto Parts
04.2019 - Current
- Facilitated training sessions for new team members on product knowledge and customer service techniques.
- Streamlined order processing procedures, enhancing efficiency in fulfillment operations.
- Conducted regular assessments of stock levels and implemented restocking strategies to minimize shortages.
- Developed strong vendor relationships, improving procurement processes for specialized auto parts.
- Led initiatives to enhance customer satisfaction through tailored solutions and follow-up support.
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Conducted regular competitor analyses to stay abreast of industry changes and maintain competitive advantage within the local market space.
- Proactively addressed potential inventory issues by closely monitoring supply levels and adjusting orders as needed, preventing stockouts and backorders.
- Provided technical expertise to customers seeking customized solutions for their vehicles, resulting in increased customer satisfaction ratings.
- Assisted with recruitment and training of new staff members, fostering a strong team dynamic while sharing expertise in auto parts knowledge.
- Maintained detailed records of all transactions, assisting with financial audits and ensuring compliance with regulatory requirements for automotive retailers.
- Implemented inventory control measures, minimizing stock discrepancies and ensuring optimal levels of in-demand products are always available.
- Increased customer satisfaction by providing accurate and timely information on auto parts compatibility and specifications.
- Spearheaded efforts to improve workplace safety, leading to a significant reduction in accidents among staff members.
- Optimized workflow processes within the department, fostering collaboration between team members for improved overall performance.
- Contributed to the development of store policies and procedures, ensuring a consistent approach to customer service and inventory management across all team members.
- Assisted customers with troubleshooting issues, offering expert guidance on proper installation techniques for various auto parts.
- Collaborated with management to develop targeted marketing initiatives that increased foot traffic to the store.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Delivery Driver
White Knights Drycleaners
02.2016 - 04.2019
- Delivered garments to customers efficiently, ensuring timely service and satisfaction.
- Managed daily route planning using GPS navigation systems for optimal delivery efficiency.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations and protocols.
- Assisted in inventory management by tracking incoming and outgoing orders accurately.
Education
High School Diploma -
Tangaroa College
Auckland New Zealand01-1986
Skills
- Vehicle diagnostics
- Supplier relations
- Merchandising strategies
- Warranty administration
- Product recommendations
- Cross-selling strategies
- Parts identification
- Stock control
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Parts installation
- Operations management
- Staff training
- Vehicle operations
- Delivery coordination
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Auto Parts Specialist
Burson Auto Parts
04.2019 - Current
Delivery Driver
White Knights Drycleaners
02.2016 - 04.2019
High School Diploma -
Tangaroa College