MULPI TANUDJIWA
Truganina,VIC
Summary
Experienced IT and support professional with a strong background in system administration and application support. Managed Azure environments, school management systems, and developed and maintained Power BI dashboards for actionable insights and data-informed decisions. Track record of delivering exceptional end-user support and integrating technology solutions to enhance operational efficiency and support strategic initiatives. Skilled in implementing e-Learning platforms and collaborating with cross-functional teams to ensure seamless application performance and maximize user satisfaction.
Overview
19
19
years of professional experience
Work History
Operation Manager
Muhammadiyah Australia College
03.2024 - Current
- Oversee daily operations of IT, Facilities, and Transport, ensuring seamless application performance and user satisfaction
- Develop and implement improvement plans, policies, and procedures for IT and other departments
- Integrate technology and innovative solutions to enhance operational efficiency and support strategic initiatives
- Configure COMPASS school management systems and integrate with XERO for financial and billing processes
- Build Power BI dashboards for student progress tracking and reporting
- Develop Power BI dashboard reporting for high-level financials
- Managed Microsoft Azure, Microsoft 365 Admin Center, and Intune autopilot enrolment
- Address and resolve IT-related queries and challenges across departments
- Utilise Monday.com for efficient IT project management and support operations
- Implement fleet and route planner software to optimize student transportation routes, reducing travel time and costs
IT, e-Learning and Data Support
Al-Taqwa College
05.2022 - 03.2024
- Managed and maintained the school's IT applications, including Synergetic School Management Systems and Microsoft Azure, Microsoft 365 Admin Center, and Intune autopilot, ensuring high availability and performance
- Implemented and administered e-learning platforms, enhancing the digital learning experience for students and staff
- This included configuring and maintaining Learning Management Systems (LMS) and integrating various educational technologies
- Built Power BI dashboards for student progress tracking, student well-being, admin enrolment data, student medical data, and student absences
- Implemented OCTOPUS BI for learning analytics, providing actionable insights to improve educational outcomes
- Implemented Schoolbox as an e-learning platform, promoting effective utilization of technology in educational settings
- Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime and efficient resolution of IT-related problems
- Utilised JIRA Service Desk for efficient IT project management and support operations
- Trained staff and students on the use of IT and e-learning tools, encouraging the adoption of innovative solutions to enhance learning outcomes
Maximo Asset Management Consultant
BPD Zenith ANZ
01.2022 - 05.2022
- Provided consultancy on IBM Maximo Asset Management solutions for various clients, tailoring implementations to meet specific business needs
- Conducted system analysis and design, ensuring optimal configuration and integration with existing systems
- Delivered training and support to clients, enhancing their understanding and utilisation of Maximo for asset management
General Manager
Inti Akustik Citra
03.2019 - 12.2021
- Oversaw general management duties, including financial planning, staff management, and operational efficiency
- Led the management of transport logistics and route planning for the company’s operations
- Achieved a 10% increase in delivery efficiency through strategic fleet optimisation
Systems Administrator
Al-Taqwa College
10.2008 - 02.2019
- Maintained the school's IT systems and infrastructure, including servers, networks, and security systems
- Ensured systems were up-to-date, secure, and operating efficiently
- Managed the school's Azure environment, including configuring and maintaining Azure services, monitoring performance, and ensuring security and compliance
- Utilised JIRA as a support system to track and manage IT issues, ensuring timely resolution and effective communication with end-users
- Implemented various IT solutions to support educational and administrative functions, enhancing overall efficiency
- This included deploying new software, upgrading existing systems, and integrating new technologies
- Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime and efficient resolution of IT-related problems
- Conducted training sessions for staff and students on IT systems and software, promoting effective use of technology and improving overall IT literacy within the school
Business Analyst Implementer
SCS Astragraphia Technologies
02.2006 - 06.2008
- Analysed business processes and implemented SAP solutions to improve efficiency
- Conducted requirements gathering and documentation, ensuring clear communication of business needs
- Developed and tested software solutions, ensuring they met client requirements and improved business operations
Education
Master of Business Information System -
Victoria University
Graduate Diploma of Business Computing -
Victoria University
Bachelor Degree of Management Agribusiness -
Bogor Agricultural University
Skills
- Power BI and Data Analytics
- School Management Systems
- Technology Integration
- End-User Support via Helpdesk or Support Team
- Financial Management and Budgeting
- Transport and Fleet Management
- Advanced Microsoft Excel
- Project Management
- Business Process Implementation
- Cross-functional coordination
Training
- COMPASS School Management Systems
- XERO Accounting Software
- Power BI Dashboard Reporting
- TES School Solutions (Timetable and Learning Pathways)
- Octopus BI Learning Analytics
- Schoolbox Learning Management Systems
- FLEET Management Systems
- SYNERGETIC School Administration and Reporting
- SAP Process Integration – Enterprise SOA
- SAP Public Sector: Tax and Revenue Management
- SAP Banking BASEL II
- SAP Sales Training Level I
Timeline
Operation Manager
Muhammadiyah Australia College
03.2024 - Current
IT, e-Learning and Data Support
Al-Taqwa College
05.2022 - 03.2024
Maximo Asset Management Consultant
BPD Zenith ANZ
01.2022 - 05.2022
General Manager
Inti Akustik Citra
03.2019 - 12.2021
Systems Administrator
Al-Taqwa College
10.2008 - 02.2019
Business Analyst Implementer
SCS Astragraphia Technologies
02.2006 - 06.2008
Graduate Diploma of Business Computing -
Victoria University
Bachelor Degree of Management Agribusiness -
Bogor Agricultural University
Master of Business Information System -
Victoria University
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