Mumazzad Boshir Araf
Perth,Australia
Summary
Detail-oriented Crew Member with extensive experience in retail operations and team leadership. Committed to delivering efficient, accurate service while ensuring a clean and organized workspace. Proven ability to prioritize tasks effectively to meet performance goals and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Operations Manager
Herfy
Dhaka, Bangladesh
07.2025 - 02.2026
- Managed daily store operations and ensured compliance with company standards.
- Trained and supervised team members to enhance customer service quality.
- Monitored sales trends to refine merchandising strategies for increased sales.
- Managed inventory levels and streamlined ordering processes for optimal stock availability.
- Implemented promotional displays to attract customers and enhance sales.
- Ensured cleanliness and organization of the store environment for customers.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Analyzed customer data to develop targeted marketing campaigns.
- Reviewed financial statements including profit and loss reports.
Sales Coordinator
Greatwall Ceramics
Dhaka, Bangladesh
06.2024 - 03.2025
- Coordinated communication between sales team and clients to ensure timely order processing.
- Coordinated and finalized sales proposals to complete purchases.
- Assisted in preparing sales presentations and materials for client meetings.
- Responded promptly to client inquiries and resolved issues to strengthen client relationships.
- Maintained customer database and updated contact information regularly.
- Maintained an up-to-date database of prospective clients and their contact information.
- Managed inventory levels to maintain product availability for sales activities.
Sales Coordinator
Bengal Agencies
Dhaka, Bangladesh
12.2022 - 04.2024
- Supervised daily sales operations, enhancing team efficiency and ensuring customer satisfaction.
- Trained new staff on sales techniques and product knowledge for improved performance.
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Developed staff schedules to optimize coverage during peak sales hours.
- Monitored sales performance and provided actionable feedback for continuous improvement.
- Resolved customer inquiries and complaints, strengthening relationships and fostering customer loyalty.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Education
MBA - Marketing and Innovation Management
Edith Cowan University
Perth, WA01-2026
BBA - Marketing
Independent University Bangladesh
Bangladesh05-2022
Skills
- Inventory management
- Store maintenance
- Store safety
- Workplace cleanliness
- Customer service
- Brand promotion
- Time management
- Communication skills
- Professionalism
Languages
- Urdu
- Hindi
- Bengali
- English, Professional
- Urdu, Limited
- Hindi, Limited
- Bengali, Professional
Activities
- Reading
- Video games
- DIY projects
- Music
References
- Nabil Sadid, nabilsadid96@gmail.com, 0404668464, Duncraig
- Ashraf Hossain Saif, ashraf.saifofficial@gmail.com, 0426741938, Myers, NSW
Timeline
Store Operations Manager
Herfy
07.2025 - 02.2026
Sales Coordinator
Greatwall Ceramics
06.2024 - 03.2025
Sales Coordinator
Bengal Agencies
12.2022 - 04.2024
MBA - Marketing and Innovation Management
Edith Cowan University
BBA - Marketing
Independent University Bangladesh