MUNA GAUD
Liverpool,NSW
Summary
High-energy Store Manager bringing extensive experience. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organised nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Max Brenner
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Deliver and grow sales and targets. Develop store strategies to raise customers' pool, expand store traffic and optimise profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Drive new product and marketing initiatives to increase sales.
- Drive a culture of high engagement and Collaboration. Be proactive in the management of any people-related matters within your team. Coach and support team.
- Oversee schedules to ensure profitable and efficient daily operations. Strategically manage your workforce to ensure labour costs are managed efficiently and aligned to business needs.
- Maintain a clean well-merchandised store, following visual presentation plans and standards.
- Ensure and promote safe work practices, by identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Manager
The Papermill
11.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Subway
02.2019 - 11.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Supervisor
Arc Cafe
07.2018 - 06.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Master of Professional Accounting -
Central Queensland University, Sydney
01.2020
Bachelor of Business Administration -
Pokhara University, Kathmandu
01.2017
Skills
- Critical Thinking and Decision Making
- Leadership and Staff Management
- Detail Oriented and Inventory Management
- Recruiting and Staff Training
- Passion for customer satisfaction
- Multitasking and Organization
Volunteer Experience
Aarambha Foundation, Member, 2015, Current, Basundhara, Kathmandu, Nepal
Timeline
Store Manager
Max Brenner
06.2023 - Current
Manager
The Papermill
11.2019 - 06.2023
Manager
Subway
02.2019 - 11.2019
Supervisor
Arc Cafe
07.2018 - 06.2019
Master of Professional Accounting -
Central Queensland University, Sydney
Bachelor of Business Administration -
Pokhara University, Kathmandu
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