Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
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Munal Abdulsamed

Melbourne,VIC

Summary

Health Sciences student majoring in Public Health, seeking a placement to apply and grow my knowledge in a real-world setting. I bring strong communication and teamwork skills, developed through customer service and community volunteering. I’m adaptable, reliable, and passionate about improving health outcomes and supporting diverse communities.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Probe CX
Melbourne, VIC
04.2025 - Current
  • Assisted customers with inquiries and product information via phone and email.
  • Resolved customer complaints efficiently through effective problem-solving techniques.
  • Processed orders and returns accurately using company software systems.
  • Provided technical support over the phone when needed.
  • Utilised active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Logistics team member

Bollore Logistics
10.2023 - 04.2024
  • Inbound receiving, checking and storing of incoming shipments
  • Receiving items with RF scanner
  • Packing items securely for shipping
  • Verifying shipment contents with purchase orders and packing lists.
  • Manual handling items weighing 10-20kg
  • Inspected items for damage, discrepancies, and quality issues upon arrival
  • Working in a face paced environment to meet KI’s

Customer service

KFC
08.2021 - 03.2022
  • Process and fill customers orders
  • Mastered point-of-service(POS) computer system for order taking
  • Handled currency and credit transactions to process customer payments
  • Prepared food quickly and accurately in response to customer requests or allergies.
  • Handled food with sanitation and safety in mind
  • Followed recipes closely and served food in accordance with restaurant serving guidelines.

Team Member

Coles
10.2020 - 06.2021
  • Assisted customers in helping find the product(s) they were looking for
  • Fixed the items in the aisles
  • Unpacked boxes with new products and placed the new items in their allocated aisles
  • Worked well independently and on a team to solve problems.
  • Organised and prioritised work to complete assignments in a timely, efficient manner.

Customer service

Abiir Grocery supplies
03.2019 - 02.2020
  • Making sure the shop is clean and tidy
  • Assisting customers in finding the products they’re looking for
  • Stocking up the shelves with the new products
  • Making sure all the products are correctly placed
  • Mastered point-of-service (POS) and managed cash register to complete customers transactions

Education

High School Diploma -

St Albans Secondary College
Melbourne, VIC
12.2022

Bachelor of Health Sciences - Major in Public Health

La Trobe Univesity
Melbourne

Skills

  • Customer service
  • Health education
  • Public health research
  • Data analysis
  • Correspondence composition
  • Documentation and reporting

References

References available upon request.

Accomplishments

  • La Trobe - Aspire program early entry
  • Volunteered with my ethnic community to organise cultural events, support youth engagement, and assist with language support and translation
  • I supported my community through volunteering, including event planning, language support, and youth mentoring

Timeline

Customer Service Agent

Probe CX
04.2025 - Current

Logistics team member

Bollore Logistics
10.2023 - 04.2024

Customer service

KFC
08.2021 - 03.2022

Team Member

Coles
10.2020 - 06.2021

Customer service

Abiir Grocery supplies
03.2019 - 02.2020

High School Diploma -

St Albans Secondary College

Bachelor of Health Sciences - Major in Public Health

La Trobe Univesity

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Munal Abdulsamed