Munashe Choto
Canberra,ACT
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Guest Services Worker
Kingpins Bowl
08.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification..
- Work in arcade and deal with the flow of people and dealing with any issues that occur while playing games and fix issues o games.
Food and Beverage Attendant
Kingpins Bowl
06.2021 - 08.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Housekeeping Attendant
Ibis Budget Hotel
06.2021 - 12.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Cleaned and restocked Hotel rooms
Volunteer
Vinnies
03.2020 - 01.2021
- Assisted with sorting out and picking clothes that were delivered to the store by donors.
- Greeted visitors and answered questions about program, requirements and opportunities.
Produce Team Member
Supabarn Supermarket
11.2019 - 01.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
Bachelor of Business Management - Business Management
University of Canberra
Canberra, ACT06.2025
High School Diploma -
Gungahlin College
Gungahlin Town Centre, ACT12.2019
Skills
- Machinery Cleaning
- Work with POS
- Microsoft word & Excel
- Team player
- Escort Instructions
- Guest Registration
- Patient Escorting
Hobbies
Basketball, Soccer, Reading , outdoor adventures and Playing video games
Referees
Daniel Mcalonan
Arcade Manager
"Kingpin" - +61488988775
Email "Daniel.mcal@outlook.com
Pedzi Madura
Church Youth Adviser
"United Methodist Melba" - +61410769971
Timeline
Guest Services Worker
Kingpins Bowl
08.2022 - Current
Food and Beverage Attendant
Kingpins Bowl
06.2021 - 08.2022
Housekeeping Attendant
Ibis Budget Hotel
06.2021 - 12.2021
Volunteer
Vinnies
03.2020 - 01.2021
Produce Team Member
Supabarn Supermarket
11.2019 - 01.2020
Bachelor of Business Management - Business Management
University of Canberra
High School Diploma -
Gungahlin College
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