Maheshnath Mundil
Cloverdale,WA
Summary
Hospitality professional known for delivering outstanding guest service and maintaining high operational standards. Proven ability to manage front desk tasks efficiently while fostering welcoming atmosphere. Collaborates well with team members and is reliable in meeting changing needs. Skills include customer service, problem-solving, and multitasking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
The Adnate - Arts Series
11.2019 - Current
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Conducted regular inventory checks of front desk supplies, ordering new items as needed to maintain adequate stock levels and ensure seamless daily operations.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Night Auditor
Mantra On Hay
05.2021 - 09.2022
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
Housekeeping Attendant
Novotel Perth Langley
08.2016 - 12.2020
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Kept building entryway glass clean and polished for professional presentation.
Food and Beverage Attendant
The Melbourne Hotel
02.2018 - 08.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
BBA - Accounting
Curtin University
Perth, WA07-2022
Skills
- Reservation management
- Guest relations
- Complaint handling
- Patience and tolerance
- Language proficiency
- Listening skills
- Customer service
- Hospitality services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
Certification
- First Aid Certification
Languages
English
Full Professional
French
Professional Working
Timeline
Front Desk Night Auditor
Mantra On Hay
05.2021 - 09.2022
Front Desk Guest Service Agent
The Adnate - Arts Series
11.2019 - Current
Food and Beverage Attendant
The Melbourne Hotel
02.2018 - 08.2020
Housekeeping Attendant
Novotel Perth Langley
08.2016 - 12.2020
- First Aid Certification
BBA - Accounting
Curtin University
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