Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajender Reddy Mungala

Melton South,VIC

Summary

With 3+ years of experience as a Business Analyst, I excel in developing and enhancing products. Collaborating with cross-functional teams, I define product vision, strategy, and roadmap based on customer needs and business goals. Skilled in agile methodologies, I lead sprint planning, backlog grooming, and reviews. I leverage research, stakeholder feedback for informed decision-making. My communication skills foster innovation and ensure timely delivery of high-quality products. Overall, I drive organizational success and growth.

Overview

14
14
years of professional experience

Work History

Business Analyst

IAG
11.2020 - Current
  • Utilized data visualization techniques to present and explain complex data sets.
  • Deployed predictive analytics models to forecast future trends.
  • Assisted with creating data cubes and OLAP models to improve data analysis.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Generated standard and custom reports to provide insights into business performance.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed and implemented data governance policies and procedures.
  • Performed gap analysis to identify areas of improvement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Claims Consultant

IAG
02.2019 - 10.2020
  • Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
  • Handled inbound and outbound calls from customers and other stakeholders about claim processes.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.

System Analyst

Laurent Bakery
04.2017 - 02.2019
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Defined and documented scope of projects for distribution to team.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Provided client support on system operation and troubleshooting.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Planned computer systems using information engineering, data modeling, and structured analysis.

Dispatch Supervisor

Laurent Bakery
11.2011 - 04.2017
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Generated reports to track deliveries and maintain proper records and documentation.

System Analyst

SITOSYS E-media Pty Ltd
10.2009 - 05.2011
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Resolved or escalated problem tickets to resolve user issues.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Professional Year -

Professional Year Program
Education Centre Australia
06.2016

Master of Business Administration - International Business Management

University of Ballarat
Melbourne, VIC
11.2013

Bachelor of Computer Science - Computer Science And Programming

Sphoorthy Engineering Collage
Hyderabad, India
01.2010

Skills

  • Gap analysis
  • Tableau
  • User Acceptance Testing
  • Business process modeling
  • Process Improvement
  • Business Planning
  • Team Collaboration
  • Tooling Design and Optimization
  • Release planning
  • Business Analysis
  • SQL and Databases
  • Pivot tables
  • Software development life cycle
  • Test case scenarios
  • Data Mapping
  • Forecasting and planning

Timeline

Business Analyst

IAG
11.2020 - Current

Claims Consultant

IAG
02.2019 - 10.2020

System Analyst

Laurent Bakery
04.2017 - 02.2019

Dispatch Supervisor

Laurent Bakery
11.2011 - 04.2017

System Analyst

SITOSYS E-media Pty Ltd
10.2009 - 05.2011

Professional Year -

Professional Year Program

Master of Business Administration - International Business Management

University of Ballarat

Bachelor of Computer Science - Computer Science And Programming

Sphoorthy Engineering Collage

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Rajender Reddy Mungala