MUNIA KHAN
West Ryde,NSW
Summary
Experienced in delivering exceptional customer service and administrative support with a proven track record of excellence in clerical tasks and public interaction. Expertise in efficient calendar management, scheduling, accurate data entry, and proficient database administration.
Overview
2
2
years of professional experience
Work History
Shift Manager
Rashays Top Ryde
01.2022 - 04.2024
- Delivered exceptional customer service during high-volume periods
- Ensured accurate cash management protocols were followed at the beginning and end of each shift
- Implemented effective scheduling strategies to optimize workforce management
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Team Member
Officeworks
01.2022 - 01.2023
- Executed tasks related to print and copy operations
- Provided assistance and guidance for customers seeking tech support
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Information Technology -
Kings Own Institute
07.2026
Skills
- Proficient in using Microsoft Office tools (Word, Excel, PowerPoint)
- Basic knowledge of programming languages such as C, Python, Processing, Java
- Hands on experience on network protocols and configurations
- Thorough understanding of database management systems (Microsoft Access, Oracle, SQL, MySQL)
- Basic experience in designing and prototyping tools (Figma and Adobe Xd)
- Strong problem-solving and analytical skills
- Excellent communication and teamwork abilities
- Detail-oriented and able to handle multiple tasks simultaneously
Availability
- Monday: 9am - 5pm
- Tuesday: 9am - 5pm
- Wednesday: 9am - 5pm
- Thursday: 9am - 5pm
- Friday: 9am - 3pm
Timeline
Shift Manager
Rashays Top Ryde
01.2022 - 04.2024
Team Member
Officeworks
01.2022 - 01.2023
Bachelor of Information Technology -
Kings Own Institute
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